Technician - Advanced, Business Technician I

Bell

  • Verdun, QC
  • Permanent
  • Part-time
  • 14 days ago
Req Id: 425641At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.As part of our team, you will be at the heart of our customer experiences.Name and description of hiring departmentThe Technicians on the Operations Support team are responsible for providing 24/7 support to our Business market clients, particularly strategic, value-added, and reactive clients. They cover all types of technologies, including voice, data, and Internet. We are the gateway that leads to the resolution of day 2 issues.Main Job Duties / Accountabilities include
  • Perform surveillance and troubleshooting on customer’s network equipment
  • Perform Ticket Management (including opening/closing of service tickets, keeping customer informed on status of service assurance activities until resolution)
  • Manage workload with efficiency taking priorities into consideration
  • Collaborate actively with different partners/suppliers
  • Apply escalation procedures when necessary
  • Maintain knowledge in products and services sold by Bell
  • Partner with multiple internal teams in order to meet customer’s needs
  • Listen, understand, analyse and respond to customer’s needs
  • Perform change management including all associated responsibilities
  • Demonstrate judgement and initiative
As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.Prerequisite
  • Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
  • Knowledge of English and French required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Essential Qualifications / Skills
  • Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP)
  • Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to make decisions promptly and manage risks while under pressure
Conditions de travailThis is a 24/7 operation.The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.Note that many working conditions are subject to terms outlined in the collective agreement.#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: UnionJob Status: Regular - Part timeJob Location: Canada : Quebec : VerdunWork Arrangement: RemoteApplication Deadline: 09/04/2025For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, QC, VerdunBell, one of

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