ServiceNow IRMSecOps Technical Consultant
EY
- Vancouver, BC
- Permanent
- Full-time
- Configure ServiceNow IRM and SecOps modules for client implementation projects
- Develop applications (scoped and out of the box), configure notifications, UI Pages, UI Macros, Script Includes, formatters, etc.
- Configure integrations with various ServiceNow integration methods, such as web services, REST, SOAP, Data Sources, LDAP servers, and import set.
- Actively participate in agile daily scrums, updating stories daily, documenting development progress and collaborating with project team members.
- Ensure that all development adheres to ServiceNow development standards
- Support and participate in client requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks
- Troubleshoot and resolve any potential issues, and work with ServiceNow support team for resolution where needed
- Create and maintain system design and operations documentation
- Stay updated with the latest releases, features, and functionalities of ServiceNow's IRM and SecOps solutions
- 5+ years of progressive experience with full software development life cycle and systems integration
- 3+ years ServiceNow advanced development experience
- Deep knowledge ServiceNow design and architecture
- Experience with implementing ServiceNow Integrated Risk Management and Security Operations modules
- Strong knowledge in ServiceNow development using most of the ServiceNow tools and features such as Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
- Experience integrating ServiceNow with external systems through SOAP, REST and/or JSON web services
- Experience with HTML5, JAVA, jQuery, CSS, Angular.js
- Strong analytical and problem-solving skills with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist in Risk & Compliance, Third Party Risk Management, Security Incident Response or Vulnerability Response
- Understanding of Agile practices, ITIL methodologies and Dev Ops.
- Deep technical experience in IRM and SecOps domain and is able to provide best practice advice on the technical implementation for their respective domain areas.
- Accountable for configuration of the platform, completing technical design documentation and unit testing their configuration work.
- Responsible to ensure that the solution is developed using defined ServiceNow standards and best practices.
- Customer focused, work collaboratively with other team members, such as Architects, developers, business analysts, QA Testers, and the operations team in troubleshooting support activities.
- Help with proofs of concept, and explore new functionalities to get the most out of the ServiceNow modules for the business
- Extract and maximise business value by providing solutions leveraging out of box functionality that best fits the business requirement.
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you