Senior Manager, National Operations Group – Credit & Fraud Management (CFM)

Royal Bank of Canada

  • Mississauga, ON
  • Permanent
  • Full-time
  • 11 days ago
Job DescriptionWhat's the opportunity?As the Senior Manager, you will lead the National Operations Group under Credit & Fraud Management (CFM) Strategy & Enablement, ensuring smooth and efficient operational leadership across compliance, finance, technology, and premises. You will lead a high-impact team to deliver exceptional results, drive operational efficiency, and provide a centralized point of expertise for all operational initiatives. You will identify and recommend methods to improve operations efficiency and cost control by developing and implementing procedures. You will work with business units and senior management teams to pro-actively identify key regulatory risk exposures and develop appropriate internal control standards. The Credit and Fraud Management team focuses on minimizing credit and fraud risk and preventing losses for client and RBC through deep expertise, embedded intelligence, and enterprise collaboration. We protect and advise clients during critical moments- positioning PB&CB growth with confidence and differentiating through risk excellence. The CFM Strategy & Enablement is responsible for business management, and operational excellence for our employees and the business. The National Operations Group acts as the operational backbone, coordinating technology, premises, finance, and compliance initiatives across multiple locations in Canada.What will you do?Lead Operations & Technology Initiatives
  • centralize and oversee technology initiatives and projects impacting CFM, acting as the primary liaison with other functional teams to minimize fulfillment disruption and service commitment standards.
  • Create and executive seamless implementation plans for initiatives/projects impacting CFM.
  • Create and execute project plans, track progress, and communicate key updates to stakeholders and partners/business managers.
  • Oversight of all physical technology, including enablement of new-to bank classes and peripherals requirements for onsite and remote offices.
Premises & Centre Operations
  • Manage national real estate portfolio and office needs, including space management, accommodation requests, occupancy budgets, moves, and construction projects, including representing CFM at all real-estate forums/discussions
  • Maintain accurate records and ensure all physical operations meet internal standards.
Financial Oversight
  • Identify opportunities for cost savings, cost avoidance, and operational efficiency improvements.
  • Collaborate with business leads to balance FTE, forecast changes and identify discrepancies and manage corrections.
  • Ensure operational and financial reporting (spending, FTE, etc.) is accurate, actionable, and aligned to business needs
Compliance oversight
  • Oversee compliance activities such as Business Continuity Planning, access permissions, and health & safety adherence and ensuring accurate records are met
  • Serve as the operational point of contact for policies relating to work arrangements including remote and hybrid work, ensuring alignment with organization standards
Team Leadership
  • Directly manage a team of operations professionals, fostering a collaborative and high-performing environment.
  • Act as the center of expertise for all operational activities, providing guidance, support, and quick resolution of escalations and challenges.
Who You Are:
  • A hands-on operator who thrives on solving problems, removing obstacles, and delivering results quickly.
  • Proactive, resourceful, and comfortable managing multiple priorities simultaneously.
  • Strong communicator who can collaborate across teams and clearly present operational updates.
  • Experienced in project management, operational processes, and coordinating across multiple stakeholders.
  • someone who thrives on getting things done quickly, proactively, and effectively.
What you need to succeedMust-have:
  • Solid knowledge of Corporate Real Estate, Premises management and related policies and procedures
  • Technology implementation and Project Management experience
  • Previous People Manager experience
  • Professional oral and written communication skills and an ability to articulate a vision or define a process accurately
  • Strong competencies in collaboration, time management and communications
  • Detail oriented with strong organizational skills and the ability to multi-task
  • Ability to grasp information quickly with a high attention to detail
  • Experience with Microsoft Excel and PowerPoint, as well as SharePoint
Nice-to-have:
  • Experience with Manhattan, ServiceNow, My Procurement, My Marketplace, MyServices, etc.
  • Experience with RBC Connect
  • Experienced with event coordination and execution
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountabilities
Job Skills Active Learning, Business Appraisals, Business Process Design, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Organizational Change Management, Process Management, Time ManagementAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MississaugaCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-08-22Application Deadline: 2025-09-12Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada