Global Customer Representative – Retail/Supply Chain Experience
- Edmonton, AB
- Permanent
- Full-time
- Coordinate and process all shipping and export documentation, ensuring accuracy and timely delivery to customers and distributors.
- Support daily order management across multiple markets, ensuring orders are processed and shipped on time.
- Provide administrative support to the Customer Experience team across two sites, managing schedules, internal documentation, and welfare activities.
- Assist in processing distributor claims, collaborating with internal stakeholders to resolve issues efficiently.
- Develop and maintain professional relationships with cross-functional teams, distributors, and freight partners.
- Serve as coverage for other Customer Experience specialists when needed, ensuring business continuity.
- Monitor and report on documentation and shipment performance metrics, identifying and addressing process gaps.
- Support scheduling of international team visits and occasional after-hours meetings with global partners.
- Contribute to continuous improvement by questioning processes respectfully and offering solutions to streamline workflows.
- 3-5 years of experience in customer service, administration, or supply chain support (retail or global customer-facing experience an asset).
- Strong interpersonal skills with the ability to communicate effectively and handle challenging situations with professionalism.
- Advanced organizational skills with the ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Excel and MS Office; willingness to learn ERP/Warehouse Management Systems.
- Fluency in English (written and spoken); additional languages such as Mandarin, Spanish, or French are an asset.
- Flexible to occasionally work outside of standard business hours to accommodate international meetings (a few or less per month)
- Friendly, approachable, and comfortable in a team-oriented environment that values diversity and open communication.
- Comfort working in an office setting where dogs are occasionally present.