Director of Ticket Sales & Service | Full-Time | TD Coliseum

Hamilton, ON
$144,800 per year
Permanent
Full-time

1 hour ago

Oak View Group:Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Overview:The Director of Ticket Sales & Service will hire, train, and direct the sales & service team for Hamilton’s AHL team. This person will be responsible for providing strategy and direction for all facets of the AHL ticket sales business. This includes selling and servicing all ticket sales products: memberships, partial memberships, groups, and individual game ticket sales. The sales component of this role will include all parts of the sales process, from prospecting to closing, where the service component will begin as we build relationships with our members to retain and grow our membership base.This role pays an annual salary of $144,800.00 CAD and is bonus eligible.Full-Time Benefits: For full-time roles, health, dental, and vision insurance; pension matching; and paid time off (vacation days, sick days, and statutory holidays).This position will remain open until July 17th, 2026. Responsibilities:

Hire, train, develop, and direct the Ticket Sales & Service team for Hamilton’s AHL team.
Create, build, and execute a fully developed sales & service plan for all product groups with a focus on revenue retention and growth.
Meet or exceed established monthly and/or yearly goals for contracted revenue, membership, partial membership, group and individual game sales, and service/retention metrics, including but not limited to retention goals, customer touchpoints, customer feedback surveys, etc.
Work with Marketing to ensure a cohesive plan is built to achieve success through the launch of the Team to Membership Sales Campaign, Group Sales Campaign, and Annual Retention Campaigns.
Collaborate across all departments, including but not limited to premium sales, marketing, building operations, security, and food & beverage to ensure alignment of strategy and execution.
Oversee risks and fiduciary responsibilities by analyzing client objectives, proposing new business solutions, and implementing services and products to fulfill those needs and objectives.
Oversee the overall client servicing process, which includes, but is not limited to, contract administration, ticket fulfillment, client event execution, invoicing and payment plans, special requests, client ticketing needs, and all member communications.
Entertain and nurture relationships with clients and prospects through creative means, e.g., networking events, one-on-one dinners/lunches, prospect sampling at shows, seat visits at shows, etc.
Submit timely reports to management, including weekly and monthly sales revenue reports.
Enter all pertinent prospect and customer information in the CRM platform for efficient reporting and historical data purposes.
Maximize relationships with clients to identify new revenue opportunities.
Collaborate with premium sales and service teams to generate new sales leads.
Design, present, and execute annual proposals to existing premium clients and referrals.
Effectively collaborate with the venue's finance department to ensure timely annual collections.
Collaborate with industry leaders on best practices within the area of ticket sales and service.
Oversee special projects such as recommendations on client communication, facilitating client research, acting as liaison with external associations, and event planning.
Demonstrate a professional demeanor and positive attitude, along with a passion for customer service and revenue retention/growth.
Lead with a one “team” mentality that inspires and energizes staff to do their best while feeling supported.

Qualifications:

Bachelor’s degree in a related field or a combination of related education and work experience.
5-7 years of premium sales/service or related experience preferred.
A minimum of 3 years experience directing staff, including hiring, training, and mentoring, is preferred.
Possess competitive, self-motivated, and creative-thinking skills, along with a team-first attitude.
Excellent written and verbal communication skills.
Proficient in MS Office with Salesforce or similar CRM experience.
Ticketmaster platform experience preferred.
Ability to work independently and within a team environment.
Ability to work flexible hours including evenings, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Apply Now