Segment Manager Crane and Industrial
- Pointe-Claire, QC
- Permanent
- Full-time
- Responsible for guiding and managing a team of sales representatives to drive revenue growth and achieve sales targets
- Strategic leadership: Define and execute the segment's commercial strategy in alignment with the business unit goals, and aim to exceed sales targets.
- Team empowerment: Coach and develop regional sales managers to think and act like business owners.
- Performance management: Monitor KPIs, pipeline health, and forecast accuracy to ensure sustainable growth.
- Market intelligence: Stay ahead of trends and competitors for proactive decision-making.
- Cross-functional alignment: Partner with product, marketing, and operations to deliver segment-specific value.
- Cultural ambassador: Foster a culture of integrity, trust, agility, and boldness within the team.
- Customer focus: Ensure the segment delivers exceptional customer experiences and solutions.
- Oversee the (Oil & Gas / Crane & Industrial / Mining) market development and ensure sales growth targets are achieved.
- Manage day-to-day operations, including KPI and target setting, regular performance reviews and coaching of the commercial team consisting of Outside Sales and Customer Service
- Manage a mix of mature and growing markets to ensure targets are met and new markets are opened for participation.
- Engage in coaching the commercial team for success, complete target setting and performance review and consider where consequence management will be required
- Identify new leads/ projects within the North American market and capitalize on these opportunities
- Serve as liaison between sales management, plants, logistics, etc.
- Escalate and resolve issues between departments; continually working towards improvement.
- Review customer claims, and ensure all are resolved to customer satisfaction, including corrective actions to prevent from happening again.
- Reporting Duties: Regular information flow with Sales Director for agile strategy execution.
- Monitor highlights, lowlights, open orders, deliveries and margins.
- Comfortable working with all levels within the organization.
- Ability to diffuse and escalate issues within the team or within the larger company.
- Collaborate with global teams on strategic actions for the segment, including new product developments, marketing digitalization plans and market intelligence exchange.
- Identify and implement strategies to improve quality of service, productivity and profitability, go-to market ventures, marketing, innovative products and new markets.
- Support and manage Intracompany projects/initiatives.
- Work closely with the Planning, Logistics, Sales Team, Credit, and Shipping Departments to ensure a high service level, on-time delivery to customers, on-time payments and adequate inventory levels.
- Compile and plan X+1 and X+5 for the Segment
- Perform and coordinate market assessments to identify current market size and share of each sub-market
- Set and monitor competitive pricing and terms for each sub-market, including pricing structure in line with customer segmentation
- Ensure long-term success for Bekaert through strategic partnerships and agreements
- Defend and increase profitability while controlling working capital for the business.
- Monitor and improve existing stocking programs (Consignment)
- Embody and champion Bekaert's Leadership Behaviors
- 4-year college degree preferred; or 10 or more years of relevant experience.
- MBA preferred
- Previous management or supervisorial skills
- Minimum 5 years of sales management experience
- Excellent verbal & written communication skills
- Advanced Microsoft suite skills: Power BI, Power Point, Microsoft Outlook, Excel & Word
- Self-driven and determined, capable of establishing short, mid and long term plans for the business.
- Enthusiastic go-getter and team player
- Entrepreneurial and Analytical mindset
- Value-based selling approach
- SAP knowledge is preferred
- Willingness to travel up to 50%
- Minimum 5-7 years of proven experience as a Sales Manager or in a similar role, preferably in the industrial or manufacturing sector
- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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