IT Support Specialist
Resource Logistics
- Toronto, ON
- Contract
- Full-time
● Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
● Image and deploy laptops and desktops using standard ClientM deployment tools (JAMF, BigFix, and AirWatch)
● Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
● Assist with AV setup for internal meetings and events
● Okta, Google, and software service administration
● Deploy and support software to end-users
● Respond to support requests in the IT Helpdesk both in person and via our ticketing system
● Managing inventory for hardware and software
● Know and work with your points of escalation to improve the End User experience.Requirements:
● 2-3+ years of experience in IT support roles
● Basic to inter,te networking skills, including an understanding of servers, switches, WiFi, etc.
● Experience with administration of Apple computer products using enterprise management tools
● Knowledge and hands-on experience managing Windows laptops and desktops
● Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
● Strong macOS hardware and software troubleshooting experience
● A positive, service-oriented attitude
● Solid critical thinking and problem solving skills
● Ability to lift heavy equipment (50+ pounds) as needed