Senior Integration Specialist
- Montreal, QC
- Permanent
- Full-time
- We make our clients successful - we do what's right for our customers, even when it makes our roles more challenging.
- We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.
- We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.
- We innovate to inspire - we value innovation in products, user experiences, and business practices.
- We collaborate to achieve more - we work as one team to achieve more than we would on our own.
- We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements
- Act as a subject matter expert for automation challenges across Vention's platform and ecosystem.
- Lead technical deployments and investigations, both remotely and on-site when required, ensuring that Vention hardware, software, and robotics systems meet client expectations.
- Program and validate automation systems using Vention's MachineMotion controller, MachineLogic software, and client-specific logic (Python).
- Integrate and commission robot applications using our key partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.
- Support advanced escalations: Own and resolve complex support cases, ensuring fast turnaround and clear communication.
- Participate in client discussions, in collaboration with Sales and the Customer Success Managers, to identify the best-fit solutions and deployment strategies.
- Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness and functionality before rollout.
- Maintain and improve technical documentation, including user manuals, troubleshooting guides, and technical FAQs, to enable self-service and reduce repetitive tickets.
- Manage and contribute to the support system (Zendesk) by owning incoming tickets, prioritizing effectively, and improving internal workflows.
- Collaborate cross-functionally with Product, Engineering, and QA by sharing field insights, contributing to feature feedback, and identifying areas for improvement.
- Mentor and guide junior Integration Specialists, helping them grow in communication, ownership, and technical depth.
- Degree in Electrical, Mechatronics, Robotics, or a related engineering field.
- 6+ years of hands-on experience in industrial automation, robotic systems integration, or advanced technical support roles.
- Solid foundation in system commissioning, controls, and industrial machine integration.
- Experienced in ticketing systems (Zendesk) and internal knowledge base development.
- A plus if you know how to work with robot programming (Fanuc,UR, ABB)
- Strong communicator who can explain complex technical concepts clearly to clients, teammates, and non-technical stakeholders.
- Experienced in programming (Python) and troubleshooting across electrical, mechanical, and software layers.
- Familiar with post-sales client environments and comfortable owning support relationships with high-value enterprise clients.
- Willing to travel for on-site deployment and troubleshooting as needed.
- Fluent in English; French, Spanish is a strong asset.
- Complimentary beverages and snacks so that you are fueled and ready for your day
- Career growth opportunities. Your future matters.
- Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
- Time off to volunteer and give back to your community.
- Initial Call
- Meet the Team
- Challenge
- Decision & Offer