Manager, Change Communications

Canadian Blood Services

  • Ottawa, ON
  • $89,894-108,493 per year
  • Permanent
  • Full-time
  • 9 days ago
Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.Job category: Communications, marketing and public affairs
Job posting ID: 7646​Employment status: Regular full-timeClassification: PTS/MGT/IT B
Salary/Rate of pay: $89,894 to $108,493Application deadline: 2025-09-08
  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
Application requirements:
  • Your up-to-date resume.
  • Job specific cover letter.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the .Together, we can make all the difference in the lives of others.Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.If you are looking for a rewarding experience with a values and mission-driven team, join Canada's Lifeline and make a meaningful difference.We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.About the roleCanadian Blood Services is looking for a regular full-time Manager, Change Communications to join our dynamic Communications team in our Donor Engagement and Corporate Reputation division.The Communications team empowers and motivates individuals to join Canada's Lifeline by creating engaging content, building brand affinity, and preserving confidence in Canadian Blood Services.As the Manager, Change Communications you will play a pivotal role in driving effective communication strategies in service of Canadian Blood Services' strategic priorities and organizational transformation agenda. You will work closely with the corporate communications team, change management function within People, Culture and Performance (PCP) and Enterprise Project Management Office (ePMO) and senior leaders across the business. You will be responsible for the development and execution of communications strategies to enable clear, valuable, and timely information to employees as well as other internal/external impacted stakeholders. You will also be responsible for supporting work aimed at fostering a culture of reliable, transparent and supportive change management at Canadian Blood Services during a period of unprecedented growth.Formula for success
  • Partner with Change Management leaders, to provide communication support for change management initiatives, help employees understand the reasons for change and the expected outcomes.
  • Work closely with senior leaders responsible for major change initiatives, to develop strong relationships and understand the scope of work underway. Provide strategic guidance to those making change management decisions, identify risks and opportunities associated with how stakeholders may respond to the change.
  • Build a coordinated approach to message dissemination and leveraging of executive voices in support of change communications.
  • Oversee a team responsible for providing strategic communications support and deliverables for high-profile projects in service of our organizational transformation agenda.
  • Generate necessary alignment of change communications practices and deliverables across the communications team. Provide guidance and mentorship to the communications team on change communication methodologies.
  • With support from strategic partners, develop a holistic narrative about the depth of transformation underway across all divisions within Canadian Blood Services to enable and support change conversations across the business. Provide recommendations and oversee execution of how written and visual content can be leveraged to support understanding and adoption of change narrative.
  • Support the design and implement communication plans for significant organizational transformation initiatives, ensuring messages are clear, consistent, and tailored to different audiences.
  • Assist in managing communication for sensitive or complex changes, including restructuring, infrastructure changes, or new technology implementations.
  • Provide strategic advice and counsel to leadership teams to ensure alignment of communications with organizational goals and change objectives.
  • Independently, or with support of a team, develop, and edit various communication materials, including but not limited to key messages, FAQ, written and visual communications, presentations and intranet updates to support the successful delivery of change initiatives. Ensure that content is engaging, clear, and appropriately designed for a diverse audience (roles, locations, communities) within Canadian Blood Services.
  • Develop and implement feedback mechanisms to gauge the effectiveness of communication efforts and adjust strategies as needed. Track engagement and feedback to assess the impact of communication efforts on employee understanding and acceptance of change.
Desired education and skills
  • Bachelor's degree in communications or related field of expertise in change communications.
  • Minimum of 5 years of experience in change communications, with a focus on change management or internal communications in a complex organizational environment.
  • Strong understanding of change management principles and how communication plays a role in managing transitions.
  • Exceptional written and verbal communication skills, with the ability to tailor messages for diverse audiences.
  • Demonstrated ability to develop and execute strategic communication plans and manage multiple projects simultaneously.
  • Strong interpersonal skills and the ability to work collaboratively with a wide range of stakeholders at all levels of the organization.
  • Experience with digital communication tools and intranet platforms.
  • An equivalent combination of education, training and experience may be considered.
What we offer you
  • 4 weeks' vacation
  • Annual performance award up to 8%
  • Comprehensive group health, dental and vision benefits for you and your family
  • Defined benefit pension plan
  • Employee discounts, wellness program, professional resources
What you can expect
  • This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/ 2 days of the week.
  • You may be required to travel quarterly for this role, and as required.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.Applicants who require accommodation should discuss their needs with us.#LI-HYBRID
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Canadian Blood Services