Technical Support Representative

Gatestone & Co.

  • Montreal, QC
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Discover GatestoneEstablished in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list! This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.Join The TeamJoin the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Technical Support Representatives to handle customer calls, addressing issues efficiently with empathy and understanding. Our rapidly growing company offers a flexible hybrid work model, allowing you to enjoy the balance of working from home and in-office as needed.As a Gatestone Team Member, You'll Enjoy
  • Performance-based bonus opportunities
  • Supportive leadership and coaches
  • Ongoing training to be the best that you can be in your job
  • Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
  • Employee discounts to local stores and services
  • Extra bonus opportunities through our Employee Referral Program
In our Flexible Hybrid Role at Gatestone, you won't find a rigid, one-size-fits-all schedule. We recognize that employees do prefer flexibility as a work option that may meet a variety of needs. To create a positive work life balance.With both a primary office work location at one of our esteemed Gatestone Sites and an approved hybrid workspace at your disposal.What's In It For YouAt Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.· Paid, professional training provided to successful candidates· Growth opportunities within the company and monthly performance incentives are offered· Employee Engagement Initiatives· Earn monthly bonuses with our employee referral program.Our company is currently experiencing strong growth and we are recruiting dedicated individuals for full-time, permanent positions. Our employees are motivated and encouraged to perform to the best of our collection team. In addition, a job at Gatestone is a career that opens many doors for you to grow within the company.If you are experienced in technical support or love technology then Gatestone & Co has a great opportunity for you!This department will operate 24/7 eventually so we will be looking for candidates who have flexible availability. It will be a permanent role.Day-to-day Responsibilities· Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, satellite, digital phone, and computer issues· Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced· Diagnose and resolve technical problems encountered by customers· Consult internal software, tools and guides, to research customer issues and implement solutions· Document customer records with log of problems and solutions for use by other Technical Support Representatives.· Deliver exceptional customer experience while staying within our support scope guidelines· Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences· Promote and sell the features, advantages, and benefits of client products and services to our customers· Employ time management and multi-tasking skills to maintain high service levels· Thoroughly document customer interactions and escalate potential service issues· Identify opportunities to improve customer service levels· Provide feedback to leadership teams to improve environment· Various other duties as neededRequired Skills, Experience & Qualifications· Comfortable with computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers, and a comfort level with troubleshooting these topics patiently with customers over the telephone. Experience and education in these areas is an asset however training is provided.· Demonstrated customer service experience within retail, sales, or call center environments· Exceptional customer service and communication skills· Professional business manner· Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success· Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations· A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity· Must be eligible to work in CanadaBe a part of an Awarding Winning Company. Apply today!We are an accessible workplace.Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process

Gatestone & Co.