Application Support Specialist

Fed IT

  • Montreal, QC
  • Permanent
  • Full-time
  • 7 days ago
I'm Robin, a recruitment and business development consultant at FED IT, a recruitment firm specializing in IT professions.
I handle both temporary and permanent recruitment.We are looking for an Application Support Analyst to join a dynamic team. This is a permanent, 100% on-site position located in downtown Montreal.
We are looking for a senior candidate with a minimum of 10 years of experience in a similar role in the IT industry.My responsibilities:
  • Provide high-quality technical support to North and South American clients and partners, including onboarding, training, and personalized follow-up.
  • Manage tickets: prioritize, resolve, analyze in detail, and replicate scenarios in the lab.
  • Collaborate with technical teams to configure test environments and efficiently resolve complex issues.
  • Manage customer escalations with a calm, factual approach, and a focus on rapid and satisfactory resolution.
  • Represent the client at trade shows and on-site meetings with clients and partners.
Preferred Qualifications
  • Degree in Computer Science, Engineering, or Information Systems (or equivalent).
  • Minimum 10 years of experience in a similar role in the IT sector.
  • Strong technical expertise: APIs, networks, MS Windows Server, MS Azure, SQL.
  • Strong prioritization and stakeholder management skills.
  • Excellent problem-solving skills.
  • Fluent in English (oral and written), other languages ​​an asset.
What the position offers:
  • Experience with innovative products and renowned clients.
  • High degree of autonomy with a direct and tangible impact on results.
  • Rapid learning curve and professional development based on your strengths and interests.
  • A close-knit and inclusive team, in a collaborative atmosphere.
  • An entrepreneurial environment with an agile organizational structure.
Fed ITAs recruitment experts in the IT field, Fed IT is a recruitment agency selecting the best applicants for both temporary and permanent contracts. All our consultants are IT experts and they speak your language. We are committed to working with...

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