Service Account Manager -Western Canada (Paper Service & Kraft)

• Serve as the primary point of contact for customers, building and maintaining long-term relationships.
• Represent all assigned ANDRITZ product lines during every mill visit.
• Identify growth opportunities by understanding customer needs, objectives, and performance goals.
• Drive customer retention and satisfaction across the assigned territory.
• Maintain organized and detailed territory records within the company CRM system.

• Manage territory forecasts, budgets, and cost controls.
• Develop and adhere to established processes and workflows.
• Provide recommendations for process improvements and support implementing new workflows.
• Serve as a liaison between customers and internal teams, ensuring alignment and resolution of customer issues.
• Perform additional duties and responsibilities as required.

• B.S. degree in Engineering or 5+ years of experience in the Pulp & Paper industry.
• Sales experience and existing customer relationships in the region preferred.
• Knowledge of ANDRITZ Stock Preparation and Paper Machine Service product lines is a strong asset.

• Strong verbal and written communication skills.
• Strong interpersonal skills and ability to develop customer trust.
• Demonstrated ability to prioritize tasks in a dynamic environment.
• High degree of organization and detail orientation.
• Ability to work independently and manage multiple responsibilities simultaneously.

• Work performed in office and/or home office environment.
• Frequent visits to mills and manufacturing facilities with exposure to temperature variations, noise, dust, dirt, fumes, welding equipment, heavy-duty magnets, and industrial devices.
• Physical requirements include sitting, standing, walking, bending, reaching, climbing stairs, and lifting up to 25 lbs.
• Must be able to wear required PPE and meet all safety requirements.
• Tasks may be performed with or without reasonable accommodation.

Andritz