Account Manager (Lower Mainland, BC)

Surrey, BC
Permanent
Full-time

1 month ago

As an Account Manager at Guardteck, you'll be the bridge between exceptional client service and outstanding site performance. This isn't a desk job—you'll be out in the field, building trusted relationships with clients while coaching and developing the site supervisors and teams who represent our brand every day. If you thrive on meaningful client interactions, love mentoring others to succeed, and want to make a tangible impact on both customer satisfaction and team performance, this role is for you.What You'll DoChampion Client Success (40% of your time)

Build lasting partnerships: Be the trusted advisor your clients rely on—through regular site visits, strategic check-ins, and proactive communication

Drive contract excellence: Ensure every deliverable is met or exceeded, from staffing levels to patrol frequency and reporting standardOwn the metrics that matter: Track and communicate KPIs that demonstrate our value (incident response times, staffing compliance, audit scoresSolve problems with speed and care: Handle escalations with professionalism, resolve concerns swiftly, and document everythingLead strategic conversations: Facilitate quarterly and annual business reviews that showcase results and deepen client trustMentor & Develop Site Leaders (30% of your time)

Coach for success: Provide hands-on guidance and mentorship to site supervisors and team leads, helping them grow into confident, capable leaders
Be present where it counts: Conduct regular site visits to assess performance, boost morale, and ensure compliance
Develop talent: Lead performance evaluations and feedback sessions that inspire growth and accountability
Build strong teams: Partner on recruitment and retention strategies to maintain full coverage and reduce turnover
Ensure operational clarity: Confirm that post orders are understood, followed, and executed with precision

Manage the Business Side (30% of your time)

Steward site budgets: Monitor financial performance and keep operations aligned with targets
Drive operational changes: Complete and submit Client Request Forms (CRFs) for scope or service adjustments
Simplify complexity: Prepare clear, concise contract one-pagers
Keep finances flowing: Track billing issues, resolve discrepancies with finance, and follow up on collections
Support Company Growth: Participate in operations meetings and cross-functional committees and take on special projects and initiatives.

What You BringCore Competencies

Client service mindset: You genuinely care about delivering exceptional experiences and building long-term relationships
Leadership through influence: You inspire, guide, and mentor others—even without direct authority
Communication excellence: You're articulate, persuasive, and skilled in both written and verbal communication
Problem-solving prowess: You see challenges as opportunities and tackle them with creativity and attention to detail
Emotional intelligence: You read the room, adapt your approach, and create buy-in across diverse stakeholders
Self-directed learner: You're always growing, staying current on best practices, and seeking ways to improve

Practical Skills & Experience

Valid Class 5 driver's license (no restrictions)—you'll be on the road regularly
Comfortable juggling multiple priorities and tight deadlines
Experience in high-growth, fast-paced, or entrepreneurial environments
Proficiency with standard business tools (Excel, Word, Office, Teams, Dayforce, etc.
Proven ability to work both independently and collaboratively

Nice to HaveDiploma in Business, Justice Studies, or equivalent combination of education and experiencePersonal Attributes

Honesty, discipline, and unwavering commitment
Discretion and confidentiality in all matter
A great sense of humor and contagious enthusiasm
Passion for creating engaging, people-first service environments

Why This Role MattersYou'll have direct impact on two critical areas: the clients who trust us with their security needs, and the site teams who deliver on that promise every day. Your mentorship will shape future leaders. Your client relationships will drive retention and growth. Your attention to detail will ensure operational excellence.Ready to lead with purpose? Join Guardteck.#GTHP

Guardteck

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