Partnership Account Manager

Surrey, BC
Permanent
Full-time

28 days ago

(HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.About the RoleAs the Partnership Account Manager at Henry Schein One (HS One), you will oversee our national partnership with our parent organization, Henry Schein. You’ll be responsible for driving operational alignment, execution excellence, and measurable commercial growth. You will be the key liaison across field teams, leadership, marketing, product, billing, support, and operations, ensuring the partnership becomes one of HS One’s largest and most predictable lead engines. This role offers a unique opportunity to lead strategic initiatives, influence cross-functional teams, and deliver results that directly impact business growth.Key ResponsibilitiesPartnership Leadership & Cross-Functional CoordinationLead and coordinate strategic and operational workstreams across HS One and Henry Schein, ensuring clarity, accountability, and alignmentManage steering committees, executive syncs, regional leadership sessions, and field-facing engagementsServe as the primary point of contact to ensure seamless collaboration across teamsPerformance Reporting & AnalyticsOwn partnership reporting, including lead generation, demo progression, closed-won performance, time-to-close, conversion rates, closed-lost analysis, and FSC insightsDeliver weekly, monthly, and quarterly reports with actionable insights for leadership decision-makingCommunication & Field EnablementDevelop and manage internal and external communications related to the HS One x Henry Schein partnershipCreate high-quality presentations, business review materials, field workshops, enablement collateral, leave-behinds, promotional sheets, and program updatesProgram Ownership & Dentrix True-Up OversightOwn the national Dentrix True-Up program, including communications, usage tracking, customer resolution coordination, and escalationsIntegrate True-Up outcomes into overall performance dashboards and partnership reportingQualificationsBachelor’s degree in Business, Communications, Marketing, or a related field required; MBA or equivalent postgraduate education is a plus3+ years of professional experience in account management, partnerships, customer success, or commercial operationsExperience managing strategic partnerships or revenue-impacting programsStrong analytical and problem-solving skills, with the ability to interpret lead metrics, conversion data, and commercial performance trendsExcellent communication, presentation, and facilitation skills; comfortable engaging with senior stakeholdersAbility to collaborate cross-functionally, lead initiatives, and manage multiple priorities in a fast-paced environmentProficiency with CRM tools (HubSpot or equivalent), reporting, and metrics analysisUnderstanding of SaaS, dental PMS products, or dental industry workflows is a plusHigh degree of professionalism, organization, and attention to detailOur Recruiting ProcessWe strive to make our process as simple as possible while still providing opportunities for us to learn about each other.Intro/screening call with our Recruitment TeamShort online behavioral and cognitive assessment via the Predictive IndexVirtual Interview with Hiring ManagerOnsite panel technical interviewAt Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.Compensation and BenefitsThe posted range for this position is between CAD 88,500 and CAD 107,450 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.Our benefits also include:3% RRSP matchingComprehensive health benefits plan, including 100% drug coverage3-week paid vacation, growing up to 5 weeks with tenureUnlimited paid flex daysPaid Birthday offWe are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you. We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.Together, we can change the future of dental care.Here are some of the ways we are changing the future of dental technology:

We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately.
We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas.
We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.

We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.

Henry Schein One

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