IT Account Coordinator

• The Account Coordinator is responsible for maintaining a relationship with the decision-making contact at each client assigned to them.
• The Account Coordinator is responsible for developing an understanding of each client's business goals, needs, challenges and interests. Additionally, any compliance or regulatory requirements related to technology use. The Account Coordinator may need to act as the client advocate internally within VC3 based on that understanding, so we are prioritizing and acting in a way that benefits the client.
• The Account Coordinator is responsible for acting as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• The Account Coordinator is responsible for responding to client communications, or to connect the customer with a more appropriate resource for those needs in a timely manner or advising a customer of an expected timeline or future conversation where they will address the customer's need.
• The Account Coordinator assumes the day-to-day responsibilities of a Customer Relationship Manager on an operational or reactive basis.
• The Account Coordinator supports the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved.
• The Account Coordinator ensures the list of renewable IT subscriptions with VC3 is accurate.

• The Account Coordinator is responsible for scheduling, preparing, and holding customer facing meetings for their assigned clients. These meetings would be annual, or on another cadence set by VC3 management.
• The Account Coordinator is responsible for understanding and providing the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the customer.
• The Account Coordinator is responsible for conducting these meetings with the customer. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them.
• The Account Coordinator is responsible for helping the customer understand where further alignment to our solutions improves their business outcomes.

• The Account Coordinator is responsible for understanding VC3 technology solutions and standards, the customer's adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.
• The Account Coordinator is responsible for identifying areas where new technology solutions are needed by clients or capture where other internal teams identify that need.

• Everyone is responsible for good documentation in our internal systems, including the Account Coordinator.
• Everyone is responsible for supporting clear understanding of what their role is, and the responsibility of other roles, including the Account Coordinator. This applies both to internal teams, and clients.
• Maintain accurate and up to date timesheets and other administrative tasks as assigned.
• Attending training & team meetings as required.
• Support relationships between VC3, our clients, and 3rd party providers.
• The role may require flexibility due to travel, customer availability or special events.
• Leverage the relationship with the client to support VC3 business initiatives.
• Collaborate with internal teams to ensure outstanding delivery of services.
• Act as an intermediary and trusted consultant between company operations and clients.
• Additional duties as required.

• Business Analysis: An Account Coordinator must be able to identify and assess a client's business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.
• Data Analysis: The Account Coordinator must have the necessary experience and knowledge to assess the internal performance metrics of their client base. These metrics will include analysis of Key Performance Indicators that define client use, like costs, and profit. The ability to assess a client's use of VC3 services is also key in identifying long running issues.
• Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications. This is most effective by acting responsive and being reliable to client needs.
• Collaboration: The Account Coordinator will need to network throughout the organization to pull in the appropriate resources to address the customer's needs throughout their lifecycle.
• Consultative Selling: The Account Coordinator must demonstrate the ability to successfully sell and validate revenue opportunities with an “IT solutions” approach to selling. Through defining IT requirements, the Account Coordinator will show value by recommending additional VC3 IT products and services.
• Strong organizational, time management, presentation, and customer service skills.
• 3+ years of solid business experience; Technical Account Manager experience preferred.
• 1+ years working in an IT Industry company or technical experience.
• Bachelor's degree or equivalent real-world experience.
• Degrees, certifications or other designations in relevant technology or business education is an asset. For example, ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
• Ability to travel to client locations if necessary.
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching

VC3