Market Research Manager, Customer Experience

Ipsos

  • Toronto, ON
  • Contract
  • Full-time
  • 12 days ago
Job Category: ResearchJob Description:What makes this role important at Ipsos?As a Market Research Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role, you will work with clients to understand their business issues and needs in order to develop and design appropriate solutions while building and maintaining strong client relationships. You are conversant in research design, with experience coordinating key market research projects from start to finish. Our ideal candidate is an innovative thinker possessing both drive and intelligence, with a passion for matching science with insight.Please note: This is a 12 month contracted position.What you can expect to be doing:
  • Project coordination and implementation: Manage multiple market research projects at once, within timeline and budgets, including working closely with colleagues in our Operations groups to oversee all operational components of projects
  • Client support management: Work with clients, in consultation with your manager to assist in developing and designing appropriate solutions based on the research approaches and products that are best suited to meet their needs.
  • Proposals: Assist in the preparation of proposals, delivering research design and methodological advice to our clients and designing questionnaires
  • Perform data analysis and verification: prepare reports and assist in creating presentations and draw conclusions from the data results.
This might be the job for you if you have:
  • 2+ years' experience in a research environment
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Ability to work quickly and accurately while maintaining strong attention to detail
  • Strong research, analytical, interpersonal, and problem-solving skills
  • Ability to draw insights and tell a story with data
  • Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
  • Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
  • Excellent written & verbal communication skills
  • Work well in a team environment
  • Bachelor's Degree or equivalent related experience
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!What's in it for you:At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-HybridAbout Us:Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

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