Senior Market Research Manager, Employee Experience

Ipsos

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
Job Category: ResearchJob Description:About Employee Experience:Ipsos partners with organizations to listen to and act on the voice of their employees -- helping them foster thriving workplace cultures, increase engagement, and support business success. We specialize in bespoke research approaches that are tailored to each client's unique organizational context, culture, and strategic goals. Whether it's designing an annual employee survey, a comprehensive listening program, or developing leadership indices, our approach is grounded in methodological rigour to deliver insight-driven solutions that inform real change across the employee journey. We pride ourselves on our ability to bring a thoughtful, inclusion-focused lens to our work, helping organizations better understand and support the diverse experiences of their people.What makes this role important at Ipsos?As a Senior Market Research Manager in Employee Experience, you will play a pivotal role in designing and executing employee listening programs, managing platform implementations, analyzing and reporting on actionable insights to our clients. You'll support some of Canada's leading organizations in navigating workplace transformation and talent strategy. This role involves strong project management, critical and analytical thinking, and client-facing skills.What you can expect to be doing:
  • Contributing to all aspects of the research process, including research design, questionnaire development, survey programming, data quality assurance, analysis, and report delivery
  • Managing research programs from launch to long-term execution, with a focus on ensuring consistency, insight, and impact
  • Acting as a main point of contact for our clients-building strong, consultative relationships and delivering timely updates and recommendations
  • Supporting internal process documentation and identifying opportunities for continuous improvement in service delivery
  • Collaborating with internal teams (data processing, analytics, operations) and external partners (e.g., platform vendors) to ensure high-quality execution
  • Mentoring and supporting junior team members, contributing to their development and success
This might be the job for you if you have:
  • A Bachelor's degree in a related field (e.g., Psychology, Sociology, Human Resources, or Research)
  • 4-6 years of experience in quantitative research, with a focus on employee experience or related HR/organizational consulting considered a strong asset
  • Familiarity with employee engagement surveys, lifecycle surveys, or HR analytics tools and methodologies an asset
  • Strong project management skills with the ability to juggle multiple priorities and meet deadlines
  • Comfort working with large data sets and interpreting complex information to tell a compelling story
  • Self-motivated with a proactive mindset with excellent communication and relationship-building skills
  • A collaborative spirit and an ability to thrive in a team-oriented, dynamic and deadline driven environment
  • Proficiency in SPSS an asset
  • Experience working with platforms like Qualtrics, Medallia, or other platforms an asset
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!What's in it for you:At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-HybridAbout Us:Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

Ipsos