Market Research Manager, Channel Performance

Ipsos

  • Toronto, ON
  • Permanent
  • Full-time
  • 30 days ago
Job Category: ResearchJob Description:What makes this role important at Ipsos?The Market Research Manager plays a crucial role within the Channel Performance team, with a primary focus on nurturing and preserving client relationships, overseeing the flawless execution of projects, and applying critical thinking to optimize outcomes. Success in this position requires taking on substantial responsibilities and actively contributing to the expansion of long-term client connections. This role entails regular direct engagement with clients, where the completion of specific tasks is indispensable for achieving successful account outcomes.What you can expect to be doing:Project coordination and implementation: Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis, and interpretation of results through to preparation of reportsInter-Service Line relationship management: Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient mannerClient relationship management: Build and maintain relationships with key clients by responding to queries and providing updates per client requests.Project management: monitors and supports the maintenance of project budgets and works with the team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life cycleCommunication: Proactively providing updates to the team regarding project/clients; workshopping solutions with the team to potential project pitfallsThis might be the job for you if you have:
  • 3 years' market research experience
  • Critical thinking: Apply critical thinking and analytical skills to evaluate research data, identify trends, and draw actionable insights that inform strategic decision-making.
  • Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
  • Superior organizational skills, and superior attention to detail
  • Data savvy with a strong attention to detail and accuracy
  • Prior experience using Mystery Shopping platforms a plus
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Highly motivated, self-directed & capable of working within tight deadlines
  • Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!What's in it for you:At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-HybridAbout Us:Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!About the Team:The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers - brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.

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