District Manager - Edmonton

• Regularly reviews outstanding vacancies; ensures all vacancies are filled in a timely manner at store
• Hiring – Create a talent pipeline by developing and maintaining proactive staffing plans for the region; plan & coordinate hiring (pre-screening, interviewing, reference checks) through others for vacancies in stores within their region
• Training – Work with store managers to ensure that all employees are adequately training in procedures and product knowledge; Ensure that the training program is utilized within their region
• Scheduling – conduct reviews of scheduling to ensure labour costs do not exceed projections
• Complete an analysis of the labour reports each pay period
• Performance Management and appraisal – Complete annual performance evaluations of all district’s Store Managers and ensure that Store Managers complete evaluations of staff
• Ensure performance issues are dealt with in a professional and timely manner; staff merit increases and position changes follow HR guidelines
• Health & Safety – ensure store managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.

• Complete monthly store visits
• Ensure all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses
• Monitor inventory levels in stores to ensure that company standards and tolerances are met; Where variances exist, develops and follows up on action plans developed with the store manager
• Monitor freshness tracking in all stores with careful attention to reducing expiring food write-offs
• Ensure the monthly Call to Action program is executed in all stores
• Conducts regular loss prevention checks and coordinates with the Loss Prevention department to proactively address issues of shrinkage in stores within their region.
• Regularly review and analyze sales results for their area; develop and implement individual business strategies for all stores in their area to improve business results (i.e., transferring “best practices” from one store to another within their region); sets targets, Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible
• Provide after hours phone support to stores

• Regularly monitor customer service model within stores to ensure all staff interact with customers in a professional manner; Resolve serious customer complaints and/or where the manager requires assistance
• Provide regular feedback and partnership to Senior Leadership on improvements needed to grow the business and improve processes
• Conduct regular conference calls with district team to review results, provide direction on what is important to drive sales
• Participate in regional conference calls, offering insight on business trends and plans
• Complete quarterly district business plans of action
• Complete annual business review
• Foster a sales and profit focused positive environment in the district

• Ensure Operation Department’s responsibilities in district store makeovers are completed on time
• Assist in the opening/closing/relocation/makeovers of stores as required
• Ensure that all new stores are operational upon opening— i.e. open on time, with well-trained staff
• Monitor local competition and reports to the Real Estate department on relevant market activity, i.e., construction, anchor tenant changes, mall renovations, new home development

• Ensure that store deficiencies are reported, and addressed
• Review communication memos, emails and distributes information to the region as required and ensure they are acted upon
• Complete and submit reports on operations – Brand Standards, Quarterly Business plans of action etc.
• Work on special projects as required

• Prepare expense reports, code expenses and submit receipts as directed by corporate.
• Analyze reports, communicate appropriate information to Regional Director to maximize business opportunities and improve district profit
• Review profit and loss statements. Determine areas of opportunity to improve and maximize bottom line profit.
• Control and minimize expenses through POS discounts, store use of supplies, employee discounts, and damaged inventory.
• Drive sales and create a team-oriented environment through customer service role plays, communicating shop scores, and developing in store contests
• Collect and analyze a variety of data sometimes creating, preparing and maintaining spreadsheets and workbooks.
• Participate in loss prevention awareness by overseeing ADT reports and following up on all exceptions. Perform random audits of petty cash; cash pickups, etc. in stores.
• Maintain vendor relations by submitting invoices and purchase orders in a timely manner.
• Ensure loss prevention directives are in place. Work directly with LP Manager in cases of employee theft.

• Assist store management in maintaining inventory levels ensuring stock does not deplete
• Ensure stores are in compliance of organizational standards and stockroom/restroom standards are met.
• Eliminate loss and maintain store ambiance by ensuring 8-week cleaning rotations is implemented in ever store.
• Control loss by destroying damaged goods at store level
• Ensure aquarium systems are to standards and that water tests within proper range to minimize loss in fish.
• Ensure only corporate approved fixtures and advertisement promotional materials are used in stores
• Ensure store ambiance and merchandising execution standards are met in every store.
• Prepare and perform physical inventories ensuring accurate counts are taken

• Ensure the district is fully staffed and maintains quality bench strength.
• Control payroll expenses by assisting the store manager in scheduling budgeted hours. Ensure store manager is scheduling based on business needs
• Interview, hire and train store management
• Motivate, coach, counsel and develop teams focused on selling.
• Manage and approve vacation requests ensuring stores are always adequately scheduled
• Arrange travel for self and managers to attend company meetings and training seminars securing the best rates possible.

• Shares best practices, successes and opportunities with the organization.
• Streamline all communication and ensure company directives are implemented by deadlines specified
• Participate in special projects administered from corporate office
• Participate in community events through planning, organizing and executing as needed
• Works closely with store and corporate teams to bridge any communication and operational gaps to increase effectiveness and production

• College level graduate (preferably from a Business, Retail or Marketing program and/or extensive retail experience
• Minimum of 2 to 3 years retail chain experience at a District or multi-store management level leading 10+ stores in a large retail chain; ideally gained in a progressive operations role
• Demonstrate strong retail visual merchandising skills
• Ability to travel, visit stores and attend meetings
• Proficiency with Word and Excel software programs
• Strong time management and prioritization skills and solutions.

• Hybrid, Flexible Work Options
• Comprehensive health and dental benefits
• Employee Share Purchase Plan with company matching
• Learning and Development support tailored to you
• An inclusive, collaborative culture where your voice matters
• Fun company events that keep us connected
• Preferred rates for car rentals, hotels, phone plans and gym discounts
• Generous employee discounts on our products

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