IT Support Specialist- level 1
- Montreal, QC
- Permanent
- Full-time
- Providing first-level technical support to end-users virtually or in person.
- Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
- Assist users with password resets, account setups, and basic system configurations.
- Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
- Educate end-users on IT best practices and provide basic training as needed.
- Partner with Level 2 and 3 teammates as well as other IT teams to escalate issues.
- Ensure office conferencing rooms are functional and organized.
- Send and receive hardware shipments for remote users.
- Maintain accurate records of hardware and software inventory.
- Assist with routine IT maintenance tasks.
- Collaborating with Office Operations and IT team on office improvements and special events
- Providing frontline support, such as walk-up IT bar and embedding within other departments for high-touch direct support.
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.
- Experience in supporting Apple Mac & PC Laptops
- Strong problem-solving acumen and an ownership mindset
- Warm and grounded communication skills; able to describe IT concepts to users without using technical language.
- Customer-focused attitude.
- Ability to work and contribute as part of a globally-distributed team.
- ​​As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
- Strong verbal and written communication skills in both English and French.
- Experience working with ServiceNow
- Familiarity with Google Workspace
- Experience with Slack and Zoom
- Opportunity to join a fast-paced, high-growth company
- Tons of growth opportunities into technical or people management roles
- Work in a team big enough for growth but lean enough to make a real impact.
- From Tuesday to Thursday, lunch is served! A variety of snacks, coffee, and teas are also always accessible and available in the office kitchen.
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Paid leave assistance for new parents
- Flexible working policy
- Health insurance
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- Health and wellness benefits
- Linkedin learning
- Volunteer day
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .