Internet Business Development Coordinator - Plaza Nissan
AutoCanada View all jobs
- Hamilton, ON
- Permanent
- Full-time
- Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
- Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members.
- Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
- Assist the sales team by providing qualified leads and setting appointments for customer test drives or consultations.
- Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
- Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
- Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
- Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
- Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.
- Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
- Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
- Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
- Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
- Experience with CRM software or similar tools to manage customer information and interactions.
- Ability to resolve customer concerns or inquiries in a timely and professional manner.
- Strong collaborative skills, working well with others across different departments to achieve common goals.
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Paid holiday and flex time for full time AutoCanada employees
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career