Program Coordinator (CF) - Newcomer Settlement Program

• Coordinate the delivery of program activities geared towards supporting newcomers’ settlement and integration process in Canada (e.g., delivering information sessions, presentations; facilitating client focus groups; etc.).
• Conduct research to identify newcomer needs, trends, challenges, and potential gaps in services.
• Develop opportunities for program development and improvement.
• Keep accurate records and statistics related to program activities.
• Participate in data analysis, report writing, and evaluation.
• Liaise with key community stakeholders to maintain the existing or establish new partnerships and collaboration.
• Engage in program promotional activities.
• Promptly respond to inquiries from clients, staff, volunteers, and the public.
• Perform other related duties as required (e.g., taking meeting minutes).

• Engages with funded and non-funded organizations to strengthen the CoP network.
• Coordinates regular CoP meetings to discuss best practices, emerging challenges, and service improvements.
• Develops and maintains relationships with key stakeholders, including community agencies, government bodies, and service providers.
• Works with CoP members to enhance the delivery of NAARS within their designated zones.
• Ensures a seamless referral process between organizations to support client needs effectively.
• Facilitates discussions among agencies to establish agreements supporting the portability of settlement plans and assists organizations in drafting and finalizing MOUs to formalize referral and service coordination processes.
• Engages in activities related to knowledge sharing and capacity building.
• Completes associated monitoring and reporting tasks.

• Diploma/Degree in Education, Human Services or equivalent.
• 2 years' experience working with newcomers to Canada.
• Experience building effective partnerships and collaborations.
• Experience in doing research, working with data, and writing reports.
• Additional relevant certifications or designations considered an asset.
• Equivalent combinations of education and experience may be considered.
• Ability to work collaboratively in diverse team.
• Have access to access to a reliable vehicle and valid driver's license as driving clients is part of the role.
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

• Sound knowledge of Canadian social systems (i.e., immigration, settlement, health, legal, education, financial, social organization, housing, employment; etc.).
• Strong understanding of newcomer settlement services, particularly NAARS.
• Strong knowledge of community resources.
• Knowledge of data collection, reporting, and best practices in service coordination.
• Proficiency in the use of effective collaboration strategies with internal and external stakeholders.

• Demonstrated competence with Microsoft Office suite, Analitics, Social Media, Graphic Design, Videoconferencing Software Platforms (i.e., Microsoft Teams, Zoom, Webex, etc.), and other Agency computer applications and databases.

• Excellent communication, facilitation, public speaking, relationship-building, and research skills.
• Acute awareness of and sensitivity towards those with diverse needs.
• High degree of flexibility and adaptability.
• Demonstrated commitment to collaboration and strong interpersonal skills.
• Excellent planning, organizational, and time management skills.
• Strong attention to detail and accuracy.

• Take initiative, multitask, establish priorities, and work independently with limited supervision.
• Manage multiple stakeholders and navigate complex partnerships.
• Maintain professional boundaries
• Manage sensitive and confidential information.
• Demonstrate awareness of workplace diversity.
• Work effectively as a member of a team.

• Speak a second language.

• The salary for this position is $58,839.84 to $66,231.36 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

Catholic Social Services