Program Coordinator – Early Childhood - PCEC 0410 VG

• Assess, evaluate, and recommend grant funding for licensed child care programs
• Determine eligibility and ensure compliance with grant funding criteria
• Advise recipients on funding conditions and corrective actions when needed
• Identify payment or delivery issues and recommend resolutions
• Ensure compliance with financial legislation, policies, and procedures

• Provide customer support to child care operators, educators, and families regarding grant programs
• Assist users in navigating online systems for grant agreements and submissions
• Review funding applications, supporting documents, and fee structures for eligibility
• Perform accurate data entry, tracking, and reporting of funding and expenditures
• Monitor shared inboxes and respond to inquiries, requests, and complaints
• Generate and analyze reports to support program operations and decision-making
• Provide training and onboarding support to new team members

• Develop, implement, and monitor policies and procedures for grant programs
• Recommend improvements to policies and service delivery processes
• Interpret policies, standards, and guidelines for internal and external stakeholders
• Conduct research and prepare briefing materials and reports
• Analyze similar programs in other regions and suggest enhancements
• Participate in stakeholder meetings and contribute to best practices discussions
• Identify system issues and recommend improvements to internal platforms
• Support system development, testing, and implementation initiatives

• Manage and respond to complaints related to grant programs
• Provide guidance and resolution to stakeholders including educators and families
• Investigate issues and collaborate with senior team members as needed
• Escalate or refer cases when appropriate

• Delegate administrative tasks to support staff as required
• Contribute to a positive, collaborative team environment

• Experience in program coordination, grant administration, or public sector operations
• Strong understanding of financial processes, compliance, and reporting
• Excellent analytical, organizational, and problem-solving skills
• Strong communication and stakeholder management abilities
• Experience working with databases, reporting tools, and online systems

• Experience in early childhood education or child care programs
• Familiarity with grant funding models and public sector policies
• Experience supporting system implementations or process improvements

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