System Analyst - Salesforce

Canada
Permanent
Full-time

2 months ago

Brandt Corporate Services Ltd. is seeking detailed oriented System Analysts - Salesforce to join our Regina, SK location. This position is responsible for the configuration, support, and continuous improvement of Brandt's Salesforce platform. The Salesforce Analyst combines technical administration with business analysis, serving as the primary point of contact between business users and the Salesforce technical team. This role configures the platform, gathers requirements, documents solutions, supports users, and drives adoption across Sales Cloud, Service Cloud, Field Service, Marketing Cloud, and Commerce Cloud. During the Digital Transformation program, this role works alongside the Salesforce delivery team to configure the platform, support UAT, and develop training materials. Post-implementation, this role handles day-to-day administration, enhancement requests, user support, and adoption initiatives.Duties and ResponsibilitiesPlatform Administration

Configure Salesforce objects, fields, page layouts, record types, and validation rules per business requirements
Build and maintain Flows and automation to support business processes
Manage user lifecycle including provisioning, deactivation, and quarterly access reviews
Maintain security model including profiles, permission sets, sharing rules, and role hierarchy
Create and maintain reports and dashboards for business users across all divisions
Manage Salesforce releases, sandbox refreshes, and deployment coordination
Monitor system health, storage utilization, and performance metrics
Handle user support requests and troubleshoot platform issues
Perform data loading, data quality validation, and duplicate management
Coordinate with Salesforce support on case management and escalations

Business Analysis

Gather and document enhancement requests from business users across assigned divisions
Write user stories with clear acceptance criteria and business justification
Create process flow diagrams, data flow documentation, and functional specifications
Conduct solution design sessions with stakeholders and technical team
Support UAT planning, test case development, and execution coordination
Analyze usage data and recommend process improvements
Develop and update training materials, user guides, and quick reference cards
Support change management and user adoption initiatives
Facilitate regular business review meetings and stakeholder communication
Track and report on adoption metrics and user feedback

Program Delivery

Support requirements gathering sessions with business stakeholders
Configure Salesforce components per sprint requirements
Participate in sprint ceremonies and deliver assigned user stories
Support UAT by managing test data, environments, and defect tracking
Document as-built configurations and solution designs
Assist with training material development and end-user training delivery

General

Stay current on Salesforce releases and recommend new features for adoption
Participate in on-call rotation for critical platform issues if required
Cross-train with other Salesforce Analysts to ensure coverage
Other duties as assigned

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Brandt

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