Assessment Support Technician

• Input large volumes of data into the assessment and taxation database (TACS), including information related to rent rolls, income and expense statements, cost letters, etc.
• Audit data entry performed by peers and track information on various spreadsheets
• Validate, process, and track Agent Representative Authorization forms (ARAs) and send out Pre-Roll forms according to established timelines
• Update assessment corrections in the TACS database within critical deadlines based on information received from assessors and the Assessment Review Board (ARB)
• Within required timelines, compile reports and ARB information, including ARB complaint forms, ARAs, amended assessment notices, and complaint assignments to assessors; and upload data into TACS and/or POSSE
• Distribute ARB disclosure and rebuttal packages to assessment staff and track in TACS
• Process information requests made under the authority of Section 299/300 of the Municipal Government Act within critical deadlines, including compiling documentation, watermarking sensitive material, and invoicing appropriately
• Track, prepare/compile, and upload sales information using Google Sheets and TACS in order for assessors to complete their sales valuation
• Contact property owners, agents, and other partners to verify that assessment information provided is complete and received in the form required by the Assessment Operations section and by legislation
• Respond to inquiries from property owners, agents, 311, Edmonton Service Centre, and other partners related to information/authorization requests or ARB complaints via various forms (e.g. email, fax, telephone), and ensure responses are in accordance with FOIP and assessment-related legislation
• Assist with monitoring and ordering stationery and supplies
• Other related duties

• Completed high school diploma or GED including business subjects with emphasis on general office practices and/or data entry, or completion of an appropriate certificate program from an approved business school/college
• Minimum two (2) years of diversified experience in general office practices and procedures including assisting in the instruction of less experienced staff

• Working knowledge of TACS and POSSE is an asset
• Accurate data entry skills and proficiency using various computer applications, including Google Workspace
• Ability to learn new programs and applications
• Strong multi-tasking skills and the ability to handle large volumes of work under tight timelines
• Must be adaptable, flexible, and well organized
• Strong interpersonal skills and the ability to work effectively within a team and with diverse groups
• Customer service experience with the ability to respond to inquiries (verbally and in writing) in a professional and respectful manner
• Capacity to learn and understand policies, procedures, and legislation related to property assessment functions, and be able to effectively communicate information to external partners and property owners
• Alignment to our Cultural Commitments and Leadership Competencies (

• Applicants may be tested

• Note: This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
• The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact

City of Edmonton