Patient Services Coordinator

Carleton University

  • Ottawa, ON
  • Permanent
  • Full-time
  • 9 days ago
About Carleton UniversityCarleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada's most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university's smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.The university's is an ambitious vision for the future, anchored in Carleton's strengths and student-centric, community-engaged values.Duties and Responsibilities:Under the direction of the Manager, Health Clinic, and with supervisory support from the Medical Office Administrator, the Patient Services Coordinator arranges medical and counselling appointments for a large group practice of physicians and counsellors; handles medical inquiries of a personal and confidential nature; performs patient database maintenance so that all client demographics and medical insurance information is accurate and up-to-date; provides information on Health & Counselling Services programs and services; provides back up in the accounts office; and assists in developing new administrative processes and procedures as required.Qualifications:The incumbent must possess the following qualifications:
  • Strong interpersonal and problem-solving skills are essential to deal with day to day activities as is good judgement, initiative and resourcefulness. Confidentiality must be maintained at all times.
  • Tact and discretion are required in handling inquiries and patients who, in most instances are unwell.
  • Ability to ask questions to determine the need of the individual while exercising discretion and good judgement.
  • Familiarity with medical terminology and medical insurance regulations.
  • Ability to work effectively both independently and as a team member.
  • Ability to multi-task with constant interruptions while completing tasks with a high degree of accuracy in a very demanding environment.
Education and Experience:The above is normally acquired through the completion of:
  • Secondary school plus two years' medical office assistant training is required.
  • A minimum of two years' experience in a health care setting is required, or the equivalent combination of education and experience.
  • Experience working with electronic medical records is mandatory.
  • Knowledge of medical and pharmacology terminology is required, as is experience with medical billing. ASIST Training an asset.
HR Note:Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.Health and Safety RequirementsThis position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.You must before attempting to apply for any postion.Please confirm that you have updated your candidate profile, if you are a returning applicant. Please note your profile includes important screening information.

Carleton University