Client Solutions Manager, Commercial Lines (Ottawa)

Gallagher

  • Ottawa, ON
  • Permanent
  • Full-time
  • 22 days ago
Job Description:IntroductionIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewOur Commercial team in Ottawa is hiring!We are looking for a Client Solutions Manager to join our Commercial Lines team. The main responsibility of the Client Solutions Manager role is to ensure exceptional client service to Gallagher's Commercial Insurance clientele. While working on a lively and collaborative team, the CSM carries out a wide range of duties. You will be managing an existing portfolio of clients - driving the renewal cycle, handling day-today policy updates, talking and building relations with insurers and marketing policies.Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
How you'll make an impact
  • Carry out a full array of client service duties, including maintaining paperless files according to Gallagher process and standards
  • Work with producers to run the renewal cycle, including marketing / remarketing, and mid-term adjustments, for a portfolio of commercial business
  • Support on prospective clients and new business onboarding, including marketing, as required
  • Prioritize and handle daily phone calls, e-mails and mail.
  • Provide accurate and timely responses to client queries
  • Attend team meetings as required
  • Attend client meetings as necessary
  • Be a resource for Producers and clients with regards to different coverages, rating, claims and competition
  • Claim reporting as required
About you
  • High School Diploma/GED required; post-secondary education an asset
  • Minimum 7 years of related experience.
  • RIBO license required
  • Insurance designations, such as CAIB, CIP, CRM an asset
  • Knowledge in a specialized industry vertical an asset
  • Experience using EPIC a definite asset
#LI-SS1 #LI-hybrid
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
  • Flexible medical & dental coverage to meet your household's needs
  • Life, Dependent Life and AD & D Insurance options
  • Retirement savings including RRSP including a company match, TFSA, pension and more
  • Employee Stock Purchase Plan
Other benefits include:
  • Educational expense reimbursement
  • Employee assistance programs
  • Discounted gym membership (GoodLife Fitness)
  • Opportunity for flexible work arrangements
  • Paid sick days & personal days
  • Employee education recognition program
  • Employee referral bonus program
We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher