Learning and Development Coordinator - Technical Underwriting Training

• Lead, design and / or facilitate cross-functional underwriter improvement projects that promote organizational effectiveness, efficiency, and profitability.
• Create timelines, agendas, goals and metrics / measurements.
• Guide in the development, implementation, and institutionalization of best practices around execution and change management.
• Partner across business units to leverage enterprise processes and solutions to support integrated or business units specific solutions as appropriate.
• Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation.
• Ensure appropriate change management practices are effectively utilized throughout the life cycle to improve execution and delivery of results.
• Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives and identify the resources.
• Ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes and identify further opportunities for improvement.
• Ensure successful implementation of key enterprise-wide initiatives by consulting with executives and other leaders to gain their commitment, alignment and improve their business effectiveness.
• Influence and manage line managers working within portfolios to motivate those line managers to support the initiatives and program plans.
• Influence business leaders within particular lines of business to engage them in change and make them advocates for the process.

• Bachelors Degree and 5 or more years of experience in Learning & Development, including delivery, assessment, and needs analysis.

• High School Diploma or Equivalent and 7 or more years of experience in Learning & Development, including delivery, assessment, and needs analysis.

• Strong technical underwriting experience in one or more lines of business.
• Practical adult learning experience.
• Strong relationship management and communication skills.
• Detailed and organized, with project management experience.
• Knowledgeable of data gathering, analysis, and reporting.

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

• We care about our employees' well-being and offer a comprehensive health / benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.

• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

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