Adjoint(e) administratif(ve)/de co-paiement / Centralized Copay Specialist
- Canada
- Permanent
- Full-time
- Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
- As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.
- Liaise with Program managers to ensure copayment KPIs are met.
- Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.
- Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.
- Establishes and maintains office files, makes appointments and arranges meeting rooms as required.
- Compiles information from various sources and utilizes the information for uses such as generating reports.
- Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
- Updates and maintains pertinent business information via computer or department files.
- Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
- Drafts and types correspondence and/or presentations to be sent to internal and external contacts.
- Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.
- Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.
- Maintains and promotes positive and professional working relationships with associates and management.
- Complies with all appropriate policies, procedures, safety rules and regulations
- Responsible to report all Adverse Events to the assigned units/departments
- Performs related duties as assigned.
- Post-secondary education in a related field
- 3-5 years’ experience in an administrative role in a pharmaceutical setting
- In-depth knowledge of the Microsoft Office Suite of applications is essential
- Proven accuracy when processes large amounts of data;
- Candidate must have strong communication and interpersonal skills;
- Ability to work independently and in a team environment;
- Adaptability to change and to learn new skills as required; and
- Bilingual, French/English preferred
- Ability to communicate effectively both orally and in writing
- Strong interpersonal skills
- Strong analytical and mathematical skills
- Strong organizational skills; attention to detail
- Ability to resolve issues quickly and efficiently
- Ability to represent a positive and professional image
- Strong knowledge of Microsoft Word, Excel, Power Point and Outlook
- Ability to implement processes resulting in satisfactory audit practices
- Ability to consistently meet deadlines
- Excellent problem solving skills; ability to resolve issues effectively and efficiently
- Strong business and financial acumen