Bilingual Customer Service Clerk and Receptionist - Contract

• Serve as the first point of contact for the organization (via email, phone, or in-person); redirect inquiries and provide timely, accurate follow-up
• Monitor and respond to emails through generic inboxes, ensuring exceptional client service
• Provide front-line technical support to members accessing systems, escalating issues as required
• Process manual financial transactions and follow up on unpaid memberships or event registrations
• Perform daily data entry by processing memberships, registrations, cancellations, and payments; ensure accuracy and resolve data issues in the CRM
• Maintain accurate and up-to-date membership and event records
• Manage office administration functions, including mail, courier services, office access, and translation requests
• Support employee onboarding and office set-up
• Coordinate catering, registration, and logistics for internal meetings and events; assist with hybrid/AV set-up
• Support larger events and conferences through registration, technical support, and pre/post-event administration (e.g., name badges, attendee emails, mailouts)
• Maintain and develop internal processes related to customer service, administration, and event delivery

• Post-secondary education in an administrative discipline or equivalent experience in a business environment
• 2-4 years of experience in customer service, reception, and administrative support
• Demonstrated experience in data entry and information management
• Strong bilingual communication skills in English and French (verbal and written)
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities
• Professionalism, discretion, and sound judgment in handling sensitive information
• Strong interpersonal skills with a client-focused and collaborative approach
• Proactive problem solver with resourcefulness and initiative
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook); knowledge of CRM systems (Dynamics 365 an asset)
• Familiarity with boardroom AV systems and hybrid meeting support is an asset

• Location: Ottawa, ON
• Work Arrangement: Hybrid; 4 days onsite per week, 1 remote day based on operational needs
• Hours: Monday to Friday, 37.5 hours per week; occasional evenings/weekends for major events
• Salary: $23.00 - $28.00
• Additional Requirements: Must be fully vaccinated and able to obtain enhanced security clearance (including criminal record check)

LRO Staffing