Customer Service - temp to perm

• Provide relocation assistance and support via emails, inbound & outbound phone calls and chats - answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website
• Deliver planning sessions, - provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call
• Update relocation files - record detailed notes for each communication & action to the corresponding relocation file
• Perform various administrative tasks to support the Contact Centre

• No weekend shifts
• Workplace flexibility for balanced work
• Ongoing opportunities for learning and growth

• Bilingual in French/English or English
• Must have 1+ year of recent call centre experience
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Previous experience in a customer support role through a contact center is an asset
• Capable of using different methods of communication simultaneously, i.e. email, telephone, video call, and chat
• Good interpersonal and communication skills
• Superior customer service skills and orientation

BilingualOne