Service à La Clientèle – Support Technique
- Montreal, QC
- $55,000-60,000 per year
- Permanent
- Full-time
Status: Permanent, 100% On-Site – Marche CentralSalary : 55-60k/yearJob Summary:The Customer Service Agent - Technical Support is responsible for assisting clients in resolving technical issues related to products, in a professional manner and in accordance with established service quality and productivity standards.Key Responsibilities:
- Provide Level 1 technical support via inbound calls and email/ticket requests.
- Troubleshoot and resolve technical issues using internal tools, manuals, and documented procedures.
- Guide vendors and clients by gathering requirements, analyzing problems, and proposing solutions.
- Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate issues to higher-level support teams when necessary.
- Collaborate with internal teams and apply critical thinking to resolve recurring or complex issues.
- Maintain a high standard of customer service, ensuring timely and effective communication.
- Minimum of 2 years of experience in technical support, IT help desk, or call center troubleshooting.
- Strong knowledge of ticketing systems, call handling, and email support processes.
- Ability to troubleshoot software-related issues and apply problem-solving skills.
- Excellent verbal and written communication skills; able to explain technical concepts clearly.
- Bilingual skills in English and French is a must.
- Critical thinking, adaptability, and a proactive approach to finding solutions.
- Job ID / No. du Poste: 49804255
- Open Positions / Postes Ouverts: 1