Customer Service Representative I

Lee Valley Tools

  • Ottawa, ON
  • Temporary
  • Full-time
  • 6 hours ago
Job TitleCustomer Service Representative IJob LevelDepartmentCustomer ServiceReports ToManager, Customer ServicePosition Type2-3 Month Contract​Last updateAbout Lee Valley:Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies in 2023 by Deloitte and one of Canada's Best Employers by Forbes in 2018. Additionally, we ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.Position Summary/ Job PurposeProvides high quality support and service for customer orders/enquiries regarding products and/or services through multiple channels.Key Duties and Responsibilities
  • Answers queries from customers promptly, courteously, and efficiently
  • Provides accurate entry and processing of customer orders
  • Provides customers with accurate pricing, part numbers, and/or product availability for orders
  • Determines the nature of the call and forwards it to the appropriate individual or group as necessary
  • Reviews various daily activity reports to identify and action anomalies
  • Resolves simple service inquiries, delivery issues, including tracking orders
  • Enters catalog requests, runs reports, processes gift cards etc. as required
  • Provides miscellaneous customer information maintenance, labeling, duplicate elimination and filing
  • Contributes to miscellaneous projects including packaging
  • Processes retail orders (New, MISC and B/O’s
Job Specific Skills
  • Possesses basic knowledge of Lee Valley’s primary product lines
  • Demonstrates strong customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to communicate in both French and English is an asset
  • Experience in a call centre environment is an asset
  • Knowledge of Microsoft Suite
Diversity and Inclusion:At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.How to Apply:Please visit our careers page atWe thank all applicants, however only those selected for an interview will be contacted.

Lee Valley Tools