Senior Manager, Client & Funding Services- Community Canopies

• Responsible for the overall leadership of the funding and outreach staff within their respective unit, which includes but is not limited to formulating and implementing goals and objectives that align with the Program’s goals and objectives, the direct management of staff, recruitment, employee development, coaching, performance improvement planning, terminations, annual performance evaluations, supporting budget development inspiring a shared vision within the unit, fostering an equitable environment, continuous process improvement and encouraging clear communication of messaging to the unit.
• Provides leadership in the development and management of innovative funding programs that meet all compliance requirements of GMF’s relevant funding agreements, delivers on business objectives, and provides optimal value to GMF’s clients and stakeholders;
• Oversees the teams strategy and Annual Plan development with the relevant Programs Directors and works with the team to meet overall funding approval target, withdrawal rates, disbursement metrics as well as other key metrics.
• Works with the Director, CFS, in facilitating key business and legal decisions in agreement templates and negotiations.
• Oversees quarterly and annual reporting as it relates to funding initiatives. Carefully monitors the funding performance and ensures that annual and long-term funding targets are met in a way that derives maximum results for the program.
• Ensures clear objectives, cascaded from the wider GMF Objectives and Key Results, that best support achievement of strategic objectives and builds and fosters a performance culture that consistently achieves these objectives.
• Identifies bottlenecks and redundant steps in client service delivery and proposes improvements aligned with Lean thinking.
• Participates in rapid feedback loops (e.g., after-action reviews or process huddles) to integrate lessons learned into practice.
• Oversees funding delivery processes and communication strategies to under served communities in a manner consistent with principles of Reconciliation, Anti-racism, equity, and inclusion.
• Works with CFS Director, Programs, and Marketing and Communications to ensure effective participation in outreach events and activities, according to the Program’s goals and objectives, as specified in the GMF Strategic Plan.
• Monitors and responds to pipeline (under or oversubscriptions, regional balances, in the deployment of outreach resources, as appropriate, to address any gaps or needs.

• University degree in Business Administration, Finance, Engineering or Environmental Sciences, or related field. MBA or Masters’ degree is considered an asset;
• Minimum of 10 years of progressive experience in funding programs or project management with demonstrated knowledge and experience in project funding, including a minimum of 4 years of experience leading professional teams of staff;
• Strong knowledge and experience in the financial and legal aspects of contract negotiation;
• Process improvement: Experience applying Lean or Six Sigma principles to streamline service delivery, reduce waste, and improve client experience.
• Strong people leadership skills (influencing, coaching, challenging, motivating) and ability to delegate, monitor and follow up on projects;
• A proven track record of negotiating complex deals;
• A good understanding of emerging environmental solutions relevant to the municipal sector;
• Strong knowledge of public policy, priorities, trends and delivery mechanisms related to sustainable development and the environment with emphasis at the municipal level;
• Strong client service orientation;
• Financing experience involving Canadian municipalities and their partners is considered an asset;
• Exceptional leading and initiating skills; can proactively develop strategies and align resources to meet future needs;
• Exceptional strategic/conceptual skills;
• Excellent interpersonal skills including negotiation, conflict resolution and the ability to influence to get results;
• Excellent judgment and decision making skills;
• Excellent verbal and written communication skills including group presentations;
• Up to 25% requirement to travel, typically within Canada.
• Hybrid: Mostly work from home environment, with the expectation to come to an open office environment, as needed

• When we say flexible work model, we mean that in collaboration with your manager and based on what your team needs, you have the flexibility to determine when you work so that you can enjoy a healthy balance between work and personal demands.
• While you do need to live in Canada for this role, you can primarily work from home. Travel may be required to Head Office in Ottawa periodically. The majority of the GMF team operates from the National Capital Region.
• We do like to visit the areas we are impacting and it allows us to see unique and wonderful parts of our country. You may find yourself traveling nationally no more than 10% of the time.

• Summer hours between July 1 and Labour Day:

• Commitment to employee development
• Competitive range of employee benefits and services
• Office facilities located in the Byward Market and Ottawa’s downtown core

Federation of Canadian Municipalities