PT Booking and Entertainment Services Host-GCT
- Toronto, ON
- Permanent
- Full-time
- Provides a warm, welcoming, and inviting atmosphere for all visitors and artists.
- Responds to general telephone, e-mail and in-person inquiries as required.
- Serve as point of contact to key third-party partners and service providers on show days.
- Maintains positive, open lines of communication with clients and internal departments.
- Coordinates the hospitality needs of the artist rider in conjunction with the tour manager on behalf of the venue and Entertainment and Bookings Manager.
- Ensures all invoices/receipts for hospitality related expenditures are submitted to the Entertainment and Bookings Manager for processing.
- Keeps internal departments and talent informed of detailed event requirements prior to and throughout the show day.
- Ensures show hospitality estimates and all entertainment production documents for events are up to date in Tripleseat.
- Assists in coordinating all show setups and floor maps in conjunction with the Front of House Manager and the Entertainment and Booking Manager.
- Assists the Entertainment and Booking Manager with any other aspect of event management, such as advancing and budgeting show needs, including guest list distribution and complementary/VIP ticketing.
- Works on all assigned show days within the venue to ensure the smooth execution of events (primarily liaising with artists, clients and event staff)
- Ensures the backstage and areas are set up, clean, and accessible.
- Sets up the green/dressing room with the rider requirements; delivers food and beverage to the band or talent as needed.
- Organizes the pickup and delivery of items during show days or in office hours as required.
- Identifies potential problems, flagging them with Venue Management team (Entertainment and Booking Manager, Box Office and Front of House Manager and Production Manager).
- Negotiates solutions on venue management's behalf that meet the needs of internal stakeholders, 3rd party clients and tours alike.
- Troubleshoots and resolves issues as they arise during events, within the general guidelines of the venue and venue management team, to ensure overall success.
- Upholds venue service standard and building rules and regulations while maintaining client satisfaction.
- Assists in overseeing merchandise sales and keeping track of split between the show runners and the GCE venue.
- Records incidents and additional charges for shows and events by generating a show service report.
- Performs other duties as assigned.
- Submits show services reports to Entertainment and Booking Manager post show.
- Collects and submits reports from merchants, as well as funds in cash where applicable and submits to the Entertainment and Booking Manager for audit.
- Obtains client surveys and feedback for Customer Relations Management
- Ensures greenroom and dressing rooms are reset.
- Organizes and maintains the hospitality collateral storage room.
- Performs inventory review of food and beverage items in storage.
- College or University Diploma in a related field; equivalent work experience will be considered.
- Valid full G driver's license required.
- Smart Serve Certification or the ability to achieve a Smart Serve Certification required.
- CPR and First Aid Training an asset.
- Previous administration experience required.
- Previous experience in hospitality services preferred.
- Previous experience in entertainment venue preferred.
- Computer literacy including efficiency with Microsoft Word, Excel and PowerPoint and Email; experience working with event management software (ex. Tripleseat) an asset.
- Excellent communication and interpersonal skills - a true ambassador for the business!
- Exceptional organizational skills
- A consummate professional with experience
- Self-starter and ability to work independently.
- Thrives on working under pressure - making decisions quickly while under pressure.
- Ability to multi-task and work in a fast-paced environment.
- Experience working with financials and budgets.
- Excellent negotiation skills, team-oriented
- Must be physically capable (i.e., work shifts, stand for long periods of time)
- Work within a 24/7 operation with ability to work flexible hours (days, evening, nights, weekends, and holidays)
- Must have employment eligibility in Canada.
- Must be able to drive to run errands to meet last-minute requests from touring crews or production manager when required.