ShareVision Administrator

• Inputs electronic data and information
• Responsible for the general oversight of Sharevision database integrity.
• Work in conjunction with the Program Team on any new ideas, enhancements, and or issues and follow the recommended course of action.
• Generate and prepare statistical reports for various users on supported individuals based on organizational needs as requested.
• Manage the ShareVision Helpdesk: Provide technical support to staff regarding data input, troubleshoot and investigate questions and concerns, and guide users through steps to resolve issues.
• Create and manage staff security settings and access to the information system - create new user accounts, change access levels, and remove user access.
• Test system upgrades to ensure pages, workflows, and reports run correctly.
• Host training sessions for staff and one-on-one training as requested.
• Promote and monitor the integrity and security of data/information for the Supported Individuals.
• Audit ShareVision files/date regularly - minimum once a year.
• Administrative support to management as directed
• Able to envision new forms, features, and ways the system can be configured further as needs evolve and grow.
• Be the ShareVision subject matter expert-Learn about features and recommend how they can enhance user experience and/or business processes. This includes keeping up to date on information and resources provided by the vendor (e.g., knowledge base, release notes, monthly newsletter, and monthly webinars).
• Provide end-user support, including troubleshooting and working with the vendor as our primary point of contact.
• Creating and/or editing forms, portals, and pages to support business requirements
• Regularly meets with different departments to understand business requirements.
• Work with the vendor to identify options and/or solutions to meet business requirements.
• When required, acts as a backup to other IT support staff, providing essential Helpdesk support services assigned to him through the IT Helpdesk system, email, call, and in person.
• Takes action to improve abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
• Manages multiple tasks and responsibilities for different teams and programs.

• 1-2 year/s College Certificate or Diploma in Information Technology or related field.
• 1-2 years experience in an IT application support or IT-related role. Knowledge of the non-profit and development sector is an asset.
• Knowledge of Windows-based servers, Androids, iPhones, tablets, network and Firewall applications, an asset
• Technologically savvy - intermediate-level Microsoft O365 environment, Office Suite, Active
• Directory, Microsoft Exchange and ability to learn new programs and databases.
• Previous experience working with, supporting and/or implementing SaaS (software as a service) applications, an asset
• System and/or business process analysis
• Experience with reporting/report design

• Excellent communication skills (verbal and written) and organizational skills
• Demonstrates innovative thinking by exploring "outside the box" solutions.
• Effectively evaluates multiple alternatives, selects the best option, and takes decisive action.
• Plans ahead, manages resources efficiently, and prioritizes multiple assignments to meet tight deadlines

• Reinforces sharing of expertise between team members and among teams to achieve superior services/results.
• Helpful and encouraging others to learn new and different parts of their jobs by sharing
• knowledge, experience, and information.
• Exceptional Customer Service skills.

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