COMMERCIAL CLIENT SUPPORT COORDINATOR – Island of Montreal
Banque de développement du Canada
Montreal, QC
Permanent
Full-time
7 days ago
We are banking at another level.Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.Choosing BDC as your employer also means:Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a fewIn addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1A hybrid work model that truly balances work and personal lifeOpportunities for learning, training and development, and much more...Explore the BDC Way in our
The selected candidate will have the flexibility to work from multiple business centers located across the Island of Montreal, including Place Ville Marie, Pointe-Claire, Saint-Laurent, and East Montreal.
Do you describe yourself as organized and customer service oriented? Do you have a keen interest in entrepreneurship? Come support our team of account managers in Montreal, and help them contribute to the growth of Canadian entrepreneurs.POSITION OVERVIEWAs a, Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.CHALLENGES TO BE METProvide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex casesRespond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practicesPrepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is doneProactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical supportWork in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue systemSupport account managers to help them reach business development targetsManaging stationery orders, organizing catering services, and ensuring the smooth operation of the business center. Welcoming suppliers and technicians, as well as going to the post office.WHAT WE ARE LOOKING FORBachelor degree in Business Administration, College diploma in accounting oBetween 1 to 3 years experience in a similar roleThe ability to analyze and interpret financial statements is considered an assetClient service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issuesStrong organizational skills and ability to prioritize and deal with various situations at all timesAbility to work independently and meet tight deadlinesTeamwork, creativity, flexibility, collaborative spirit and desire to work as part of a teamWorking knowledge of MS Office (Word, Excel, Outlook )Excellent writing and speaking skills in French and English.Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at .While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.
