Special Effects Rental / Retail Manager

North York, ON
Permanent
Full-time

1 month ago

We are a professional special effects rental and retail company supporting live events, touring productions, film/TV, and corporate events across Canada and the U.S. Our inventory includes atmospheric effects, cryo, flame, spark, confetti, and related control systems. Safety, reliability, and professionalism are at the core of our operations.We are seeking a Rental / Retail Manager to oversee day-to-day rental operations, retail sales, inventory control, and customer relationships. This role is hands-on and operational, ideal for someone with experience in live events, technical production, or special effects who thrives in a fast-paced environment.Key ResponsibilitiesRental Operations

Manage the full rental process from inquiry and quoting to prep, dispatch, return, and inspection
Coordinate equipment availability, prep schedules, and turnaround times
Prepare and review rental contracts, checklists, and documentation
Act as a key contact for touring clients, production managers, and technicians
Other responsibilities as outlined by the GM

Retail Sales

Oversee retail sales of consumables, accessories, and equipment
Assist customers with product selection, compatibility, and safe use
Maintain pricing, product listings, and retail inventory levels

Inventory & Warehouse

Maintain accurate inventory records for rental and retail stock
Oversee equipment testing, maintenance, and servicing
Track losses, damages, and repairs and recommend replacements

Safety & Compliance

Ensure compliance with applicable Canadian regulations and standards (e.g., NFPA 1126, NRCan / ERD, TSSA, local AHJ requirements)
Verify permits, certifications, and client qualifications when required
Promote a strong safety-first culture

Customer Service

Maintain strong client relationships and support repeat business
Resolve issues related to equipment, timelines, or logistics professionally and efficiently

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