I&IT Field Support Services Technician

Metrolinx

  • Canada
  • Permanent
  • Full-time
  • 10 days ago
Job Category: Information and TechnologyJob Description:Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.Equity, Diversity, and Inclusion at MetrolinxWe believe a diverse team makes us stronger. At Metrolinx, equity, diversity, and inclusion are fundamental to how we serve with passion, think forward, and play as a team. We proudly support initiatives like Go Tech Women - an affinity group led by our Chief Information Officer - dedicated to empowering women in technology roles across the organization.If you're passionate about technology and innovation, care about inclusion, value work-life balance, and want to make an impact in public service, we want to hear from you.Now Hiring: Field Support Services TechniciansThe I&IT Field Support Services team is looking for two hands-on, proactive Field Support Services Technicians. You'll be part of a dynamic crew that installs, maintains, and supports IT-based intelligent transportation systems across our stations, buses, and maintenance facilities throughout the GTHA.This is a critical, field-focused role supporting the systems that keep people moving safely and efficiently.What will I be doing?As a Field Support Services Technician, you will play a key role in supporting and maintaining IT-based intelligent transportation systems across Metrolinx properties. Your responsibilities will include:
  • Assisting with the installation, commissioning, and testing of electronic systems and equipment deployed across Metrolinx capital projects.
  • Participating in a variety of field assignments related to Information & Innovation Technology (IIT), Capital Projects, Fare Collection Systems, and Realty Services initiatives.
  • Recording and maintaining accurate inventory data for systems technology and network provisioning projects using ServiceNow.
  • Utilizing diagnostic tools such as cable/network testers to troubleshoot issues.
  • Following all IIT standards, policies, and procedures to ensure safe and effective operations.
  • Preparing detailed reports on service incidents and capital projects, including recommendations for resolution.
  • Monitoring on-site contractor activities and escalating issues to supervisors as required.
  • Offering subject-matter input related to IIT service support and hardware maintenance standards.
  • Maintaining both personal and company-supplied tools and equipment in a safe and operable condition.
  • Providing first-level response to incident calls related to station communications, IT infrastructure, and extended passenger services, including but not limited to:
  • Fare collection devices
  • Public Address (PA) systems
  • CCTV and digital signage
  • Automatic Vehicle Location (AVL) systems
  • Wi-Fi (station/facility and onboard)
  • PCs and printers
  • Unified communications and telephony systems
  • Performing scheduled maintenance on electronic systems per manufacturer recommendations or based on operational knowledge and usage patterns.
  • Operating and working at heights using scissor lifts and bucket trucks as required.
  • Lifting and handling equipment up to 50 lbs (e.g., monitors, enclosures).
What Skills and Qualifications Do I Need?
  • Completion of a three-year college diploma in Electronics, Computer Science, or Network Technology, or equivalent practical experience.
  • Certifications required: CompTIA A+ and Network+ (or equivalents). If not currently held, these must be completed during the probationary period at the candidate's own expense.
  • A valid Ontario Class "G" Driver's License and a clean driving record meeting corporate standards.
  • Ability to obtain and maintain First Aid/CPR certification and other mandatory safety and job-related training, including Metrolinx Personal Track Safety (PTS) and Fit for Duty certification.
  • Minimum three (3) years of hands-on experience with the repair, maintenance, and testing of electronic or electro-mechanical equipment, with knowledge of microprocessor-based systems.
  • Proficiency in Windows operating systems and the Microsoft Office Suite, along with the technical ability to diagnose and repair IP-based field equipment, printers, scanners, and other end-user devices.
  • Strong organizational and communication skills with the ability to collaborate effectively with internal teams, contractors, and stakeholders.
  • Demonstrated analytical and problem-solving skills to support cost-effective and timely installations and field operations.
  • Responsible for the safe operation and maintenance of a Metrolinx business vehicle and related tools in accordance with GO Transit requirements.
Accommodation:We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.#LI-Onsite

Metrolinx