System Navigator - Black Health

• Work with grass roots initiatives to promote and sustain a Black Health Initiative in the Niagara Falls community
• Assist client social connection and guide them to resources relating to economic, social, cultural, educational, recreational and other services that contribute to health and wellbeing
• Assist clients to meet identified needs including other social services including legal, financial assistance, housing, employment, transportation, day care, and other services.
• Identify programs and resources needed to support outreach activities by developing and maintaining informal and formal community networks
• Work with uninsured clients to assist with navigating the healthcare system
• Implement life skills workshops and other community and social programs in collaboration with other members of the NFCHC and/or external partners appropriate for newcomers
• Act as a member of an interdisciplinary team which assists with the development, analysis and implementation of client programming and services to deliver client-centered and culturally appropriate care
• Provide point of care in various community settings, this could include providing home visits while maintaining the safety of the employee at all times
• Develop a community development strategy targeting other organizations and community services to keep informed of changing trends in employment, health, education and social services
• Work in a manner that demonstrates commitment to NFCHC mission, vision, and values; contributes to the Centre’s strategic goals and objectives and values the equality and diversity of the client community and NFCHC staff
• Participating in professional development opportunities as identified in the performance management process
• Adhering to the expectations of NFCHC policies and procedures and operating procedures
• Documenting, recording and reporting on outreach activities in an accurate and timely manner
• Working in a safe manner as per relevant health and safety legislation and NFCHC policies
• Any other reasonable duties as required

• Completion of a relevant college or university program in social work, counseling or other social science or health-related discipline
• Several years’ experience in a community based social service setting providing services to those with settlement needs
• Knowledge and understanding of Afrocentricity to a goal to develop grass roots initiatives in the Black community
• Passion for immigrant and refugee issues
• Knowledge of community resources that promote integration of newcomers
• Experience in assessment and brief intervention counseling
• Experience in safety planning and crisis intervention
• Knowledgeable of trauma informed care concepts and practices
• Prior experience developing groups and services to meet the needs of a diverse range of clientele
• Maintaining an understanding of the health issues of the community to provide appropriate services
• Group facilitation experience to a variety of populations on a variety of topics /life skills
• Proven ability to provide compassionate, respectful, non-judgmental and culturally competent care to the disenfranchised and primary populations
• Demonstrated communication, time management, problem solving and organizational skills
• Previous experience establishing collaborative working relationships with a multi-disciplinary team, clients and community service providers
• Ability to problem-solve and apply sound judgment
• Knowledgeable of confidentiality and privacy practices specifically the Personal Health Information Protection Act
• Proficiency in the use of computer software/electronic medical record
• Ability to communicate in a second language is considered a strong asset

• Number of clients seen
• Number of client encounters
• Number of unique groups
• Number of group participants
• Number of community partnerships
• Quality of documentation
• Client satisfaction
• Participation in team-based care
• Number of internal and external referrals

• Preference may be given to applicants who identify as Francophone and/or Indigenous, in alignment with funding requirements that support the recruitment of underrepresented groups in healthcare. All qualified candidates are encouraged to apply.
• Visiting clients in various community settings
• Some expectation of dissatisfied clients
• Periods of sitting and working at computer

• Competitive salary
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding
• Paid Vacation
• Short-Term and Long-Term Disability

Essential HR