Warranty Coordinator - 1 Year Contract

Minto

  • Ottawa, ON
  • Permanent
  • Full-time
  • 25 days ago
Job Category: Individual ContributorJob Description:JOB TITLE: Warranty CoordinatorLocation: BarrhavenBuild your future at Minto!At Minto, our mission to build thriving communities starts with our first community - our employees. We are proud to have been named one of Canada's Best Managed Companies in 2024, a testament to our nearly 70-year legacy and dedication to providing an exceptional employee experience.We believe great employees like you are essential to our continued success, and we invite you to join us on our mission. At Minto we welcome change and celebrate new ideas. We provide you with the resources, professional training, and diverse opportunities to grow your career.Your offer will include:
  • Competitive salary
  • Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks' vacation
  • Benefits including parental leave, unlimited physiotherapy, telemedicine and so much more
  • Tuition reimbursement plans and professional development courses
  • Employee recognition platform - Be rewarded by your colleagues for your contributions!
  • Many exciting career opportunities
Your role on our team:As a Warranty Coordinator, you'll be the first point of contact for homeowners during their warranty period. You'll coordinate service appointments, manage homeowner communication, and support the Warranty team in delivering timely, high-quality repairs. Your organization, responsiveness, and professionalism will be key in ensuring a smooth experience for both homeowners and trade partners.In this role, you will:Homeowner Communication & Support:
  • Respond to homeowner inquiries by phone and email, providing clear updates and information.
  • Maintain positive, professional interactions, even in high-pressure or escalated situations.
  • Coordinate homeowner touchpoints, including 7-day check-ins and Tarion-related timelines.
  • Manage updates in Home Hub and communicate with Tarion on escalated files.
Scheduling & Service Coordination:
  • Input and manage warranty items in NewStar; ensure accuracy of service records.
  • Schedule repair appointments with Service Technicians and trades for 30-day, year-end, two-year, and MSD inspections.
  • Follow up with trades to confirm attendance and track completion.
  • Rebook appointments and manage changes as needed to maintain service flow.
Operational Support:
  • Process technician schedules, work orders, and notes in NewStar.
  • Create and send purchase orders for billable work to trades.
  • Track aging service calls and send weekly reports to vendors.
  • Coordinate model home repairs and order materials as needed.
  • Maintain homeowner files and monitor completion timelines in line with Tarion standards.
We would like you to have:
  • High School Diploma required; post-secondary education in Construction, Home Building, or Administration is an asset.
  • 5+ years of experience in customer service; residential construction experience preferred.
  • Strong working knowledge of Microsoft Office (Word, Excel, Outlook).
  • Familiarity with NewStar and Tarion Warranty Guidelines is an asset.
  • Excellent communication and organizational skills.
  • Detail-oriented, responsive, and comfortable managing multiple priorities.
  • Bilingualism is an asset.
Our future is better together. Apply now and join us!Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.#TAS2

Minto