Senior Technical Analyst – MSP Leader

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  • Calgary, AB
  • $100,000-140,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
About Staffing® is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a proud BBB Accredited business.We have partnered with a well-established managed IT services provider/MSP to support them in hiring for their next Technical Leader. This Senior Technical Analyst (Infrastructure + Client Strategy + Team Leadership) is a rare opportunity for a technical leader ready to step into a high-impact, hands-on, and client-facing role.Job ID: 43073Job Type: Direct HireCategory: Information TechnologyLocation: Calgary, AlbertaAre you a technically strong, client-focused IT professional ready to step into a senior leadership role that blends hands-on engineering with strategic client management? Our client, a growing managed IT services provider serving small and mid-sized businesses, is seeking a Senior Technical Analyst who will not only manage complex technical initiatives but also shape operational standards, lead client relationships, and mentor the technical team.This role is designed for a senior IT professional who has acted as a technical lead or second-in-command in a similar MSP environment and is looking for a larger leadership lane. You'll be responsible for driving infrastructure projects from planning through execution, influencing client IT roadmaps, and improving team operations, all while maintaining a hands-on presence in the work. This is a highly visible position where your technical expertise, operational discipline, and leadership will directly impact client satisfaction, service quality, and business growth.Duties and Responsibilities:The key job functions are:
  • Provide advanced technical support and troubleshooting for Windows Server, Active Directory, Microsoft 365/Exchange, and core IT infrastructure services.
  • Plan, deploy, and maintain IT infrastructure solutions, including virtualization (VMware, Hyper-V), networking, backup and disaster recovery (DR), and cybersecurity tooling.
  • Lead complex infrastructure projects and migrations, ensuring delivery within scope, timeline, and budget.
  • Perform system performance tuning, patch management, and automation to optimize operations and improve efficiency.
  • Ensure client environments comply with cybersecurity best practices and regulatory requirements.
  • Lead end-to-end client onboarding, including discovery, assessment, remediation planning, stabilization, documentation, and handoff to steady-state support teams.
  • Develop and maintain repeatable onboarding standards, checklists, and documentation to ensure consistency and speed across client transitions.
  • Support onboarding and enablement for new technical team members, setting clear expectations for service delivery, standards, and escalation pathways.
  • Act as a senior technical advisor to clients, translating technical risks into business impact, and providing executive-ready recommendations to support strategic IT decisions.
  • Develop client-facing plans, proposals, and project deliverables, ensuring feasibility, defensibility, and successful execution.
  • Serve as a senior escalation point, coordinating resolution across internal teams and ensuring operational consistency and client satisfaction.
  • Lead by example to improve team processes, documentation standards, troubleshooting discipline, and operational excellence.
  • Establish and maintain clear definitions of completed tickets and projects, ensuring proper documentation, client communication, and clean handoffs.
  • Contribute to service improvement initiatives, identifying opportunities for process automation, repeatable delivery, and operational maturity.
  • Participate in a 24/7 on-call rotation to respond to critical incidents and service outages as required.
  • Collaborate closely with account management and leadership to plan client roadmaps, quarterly business reviews (QBRs), and prioritize initiatives for service delivery improvements.
  • Maintain up-to-date system documentation, environment diagrams, asset lifecycle records, and compliance evidence where required.
Education:
  • Diploma or bachelor's degree in Information Technology, Computer Science, or a related field is an asset but not required.
  • Certifications (Microsoft, ITIL, PMP) are a plus.
Qualifications:
  • Demonstrated leadership experience in a managed IT services or IT service provider environment.
  • Proven ability to lead projects end-to-end, manage shifting priorities, and deliver measurable results.
  • Strong documentation and operational discipline, with an emphasis on repeatable and scalable processes.
  • Excellent client communication skills, with the ability to build long-term relationships and provide executive-level guidance.
Experience:
  • Minimum 10 years in IT infrastructure support, including servers, virtualization, networking, and security.
  • Minimum 5 years in an MSP or IT service provider environment supporting small to mid-sized business clients.
  • Deep expertise with Windows Server and common MSP platforms (virtualization, backups, security tooling, documentation).
  • Proficiency in networking concepts: firewalls, VLANs, VPNs, and security best practices.
  • Experience with MSP toolsets: RMM, PSA, MFA, EDR/MDR, email security, documentation systems.
  • Experience leading client onboarding, driving stabilization, standardization, and improving operational maturity.
  • Experience developing and executing client-facing plans, proposals, and strategic IT recommendations.
Skills:
  • Ability to lead by influence, mentor peers, and drive standards, processes, and repeatable service delivery.
  • Self-motivated, organized, and comfortable in a fast-paced, high-expectation environment with accountability for results.
  • Ability to balance client priorities, team leadership, and operational oversight without sacrificing attention to detail.
  • Strategic thinking and problem-solving, with the ability to translate technical issues into clear business recommendations.
Base Salary: $100,000 - 140,000+ per year
  • Compensation is based on experience, fit, and proven leadership impact.
  • Comprehensive benefits package, including performance-based bonuses.
Work Hours:
  • Full-time, Monday - Friday
  • In-office required, with client site visits and remote support as needed
  • Extended hours expected during critical projects or high-priority escalations
Additional Notes:
  • This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
  • All applicants must be authorized to work in Canada to be considered for employment.
About Staffing® recruiters are Alberta's experts in connecting candidates with information technology jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate and industrial fields.The About Staffing team would like to thank everyone who applies. Please note we are only contacting applicants who meet the employer's needs of the positions we are actively working on.We are constantly posting information technology jobs so check back with us regularly.For FAQs, stop by our .Please reference Job ID: 43073 in your application.To apply for this job email your details to .About Staffing is an Alberta-based employment and recruitment agency that offers flexible staffing solutions for all businesses across any industry and position level.

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