Senior Program Manager

Telus

  • Toronto, ON
  • $97,000-145,000 per year
  • Permanent
  • Full-time
  • 8 days ago
DescriptionHere's the impact you'll make and what we'll accomplish togetherYou will be joining the Project Management and Operations Office to drive and bring our EMR & CHR solutions to our customers. As the Senior Program Manager, you will be responsible for successfully executing migration programs for our customers. You will engage with key stakeholders across our business to maintain, manage and report our progress. You have a strong background in project management methodologies, principles and practices. You will need the personality to take control of the program, and influence the program direction. Most importantly, you are a team player who works best in collaborative environments and understands the importance of building and maintaining an engaging culture.What you will do
  • Build and inspire a culture of "everyday innovation" with colleagues
  • Being a Problem Solver: be creative and bring forward solutions to the challenges when it may feel uncomfortable
  • Be decisive and take action: understanding the decisions you own, and knowing what questions to ask to make the right decisions
  • Make it beautiful: setting direction and reviewing work with the customer experience in mind
  • Be trustworthy: ensuring a consistent trusted experience in all interactions with business stakeholders with respect and support as guiding principles
Where you will focus
  • Developing a program approach to our platform migrations to improve the team's ability to manage workload, support customer deliverables and maintain balance for health and well-being
  • Pivot and execute on this large strategic program to support teams in maintaining & tracking our overall progress of sunset activities
  • Achieving success through program consistency, while supporting continuous improvement opportunities of business process and practices
  • Prioritizing program activities of the highest corporate wide significance and impact
  • Collaborating with key business partners, including Sales, Marketing, Implementation, Data Migration, Product Management and Customer Success to achieve a high quality program tied to the customer's journey
Here's how…
  • Works with the Project Manager for the execution of projects and its impact on the program
  • Execute program plans (quality, risk, communication) to align the program outcomes with stakeholder expectations and standards
  • Monitor cost, schedule and technical performance of component projects and operations
  • Develops the Program Plan with the team and supports the team's performance on go live commitments
  • Ensure control of projects dealing with conflicting priorities, issues, risks, dependencies and change
  • Communicate program details effectively and effectively communicates with internal teams and external stakeholders
QualificationsYou're the missing piece of the puzzle…
  • With 5 - 7 years leading cross functional programs and stakeholder groups
  • With a bachelor degree from an accredited university in Information Systems, Health Sciences, Business Administration or equivalent experience or education is required
  • With project management methodologies, principles and practices, and ability to take initiative and drive projects forward
  • Strong analytical and problem solving abilities combined with strong organization and time management skills
  • The ability to work effectively with various levels of management across cross functional teams
  • Strong interpersonal, communication (written and verbal), collaborative, presentations and facilitation skills
  • Suburb customer service orientation, with experience handling client expectations
  • A fast self-learner with exceptional follow-through
  • Certification in Project Management Professional (PMP)
Salary Range: $97,000-$145,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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