Cloud Operations Lead - L1

• Lead the design, implementation, and governance of cloud infrastructure across Azure and AWS.
• Establish and maintain multi-account/multi-subscription architecture, landing zones, and security baselines.
• Define and enforce cloud architecture standards, best practices, and reusable templates.

• Own and lead the cloud operations project from initiation through steady-state BAU support.
• Define and manage SLAs, KPIs, and operational metrics for cloud services.
• Coordinate with internal teams and external partners to ensure timely delivery of milestones.
• Conduct governance reviews, risk assessments, and capacity planning.

• Oversee day-to-day cloud operations, including incident management, change control, and problem resolution.
• Ensure 24x7 availability and performance of cloud services through monitoring and alerting systems.
• Maintain and evolve runbooks, SOPs, and operational documentation.
• Lead root cause analysis (RCA) and implement preventive measures for recurring issues.

• Drive infrastructure automation using Terraform and CI/CD pipelines.
• Implement AI-based autonomous operations and self-healing capabilities.
• Continuously improve operational efficiency through automation, tooling, and process optimization.

• Design and implement cloud-native disaster recovery (DR) and business continuity strategies.
• Define and test RTO/RPO objectives and ensure DR readiness across environments.
• Integrate DR into infrastructure blueprints and operational workflows.

• Apply and enforce security and compliance policies across cloud platforms.
• Leverage tools like ServiceNow, Dynatrace, Flexera, and Azure Cost Management for governance.
• Monitor and optimize cloud spend, resource utilization, and license management.

• Lead a cross-functional cloud operations team with unified skills across compute, network, storage, and DevSecOps.
• Collaborate with application, security, and infrastructure teams to support migrations and deployments.
• Act as the primary point of contact for cloud operations with business and technical stakeholders.

• Master's degree in Computer Science, Engineering, or related field.
• 10 + years of experience in IT infrastructure, with 3+ years in cloud architecture and operations leadership.
• Proven experience managing cloud operations projects and delivering against defined SLAs.
• Deep expertise in Azure and AWS cloud platforms.
• Strong hands-on experience with Terraform, ServiceNow, Dynatrace, and Flexera.
• Proficiency in DevSecOps, ITSM, and governance frameworks.
• Excellent leadership, communication, and stakeholder management skills.
• Familiarity with immutable infrastructure, auto-scaling, and release strategies.
• Excellent communication and stakeholder management skills.
• Ability to work in a cross-functional, agile environment.
• Architect programmable infrastructure interfaces to enable developer self-service provisioning.
• Implement and manage infrastructure as code (IaC) using tools like Terraform.
• Integrate and optimize monitoring and automation tools (e.g., ServiceNow, Dynatrace, Flexera).
• Oversee configuration management, state orchestration, and deployment pipelines.
• Background in supporting cloud operations at scale with unified skillsets across compute, network, storage, and security.

• Certifications: AWS Solutions Architect, Azure Solutions Architect Expert, ITIL Foundation.
• Experience leading cloud transformation or managed services engagements.
• Familiarity with application performance monitoring, immutable infrastructure, and cost optimization.

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