Ottawa Senators Youth Leagues, Facilitator
National Hockey League
- Ottawa, ON
- Permanent
- Part-time
- Seeks ways to enhance the fan experience in unexpected ways
- Empowered to say YES, creating raving fans of Senators Sports & Entertainment
- Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
- Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
- Maintains consistency in attitude and behavior, exceeding expectations
- Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
- Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
- Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
- Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
- Presents a cheerful, positive manner
- Takes ownership and sees the client’s need through from beginning to end
- Exercises appropriate judgment in handling client situations.
- Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
- Shows initiative and takes action with an appropriate level of independence
- Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
- Using or wearing protective equipment, devises or clothing when required
- Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
- Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures
- Accessibility for Ontarians with Disability
- Ontario Worker Health & Safety Awareness
- Workplace Hazardous Materials Information System
- Violence and Harassment in the Workplace
- Able to work flexible hours (evenings, nights, weekends, holidays)
- Familiarity with the rules of hockey and strong skating background (experience as a player, coach, or referee in organized minor hockey an asset)
- Experience working with children
- Strong customer service skills
- Excellent communication skills (oral)
- Ability to work under pressure and adapt to ever-changing environments
- Strong work ethic
- Referee certified is an asset
- Bilingualism (French & English) is an asset.
- Team player
- Responsible and dependable