Customer Implementation Spec
Rogers Communications
- Toronto, ON
- Permanent
- Full-time
The ideal candidate will have a strong technical background, understanding trouble shooting concepts for IP and VoIP. Previous experience in Tech Support or Implementations is an asset.Responsibilities
- This role requires a fully bilingual candidate to support our French and English customers.
- Communicate with the customer through out the onboarding life cycle and post deployment to ensure satisfaction in the first 90 days. This includes Customer facing meetings to present project overview.
- Co-ordinate the ordering of access circuits with our carriers
- Co-ordinate hardware provisioning to satisfy the customer's order
- Provision via our CRM customer orders per the signed agreement
- Gather any requirements from the customer to successfully provision their cloud services,
- Ensure the customer understands how to use all services they have purchased.
- Keep wiki documentation up to date.
- Experience in Technical Support or HPBX implementation
- Telecom Knowledge from traditional services to SIP and VoIP
- Data access knowledge, such as DSL, Fiber, LTE, etc.
- Basic Networking Knowledge
- Strong verbal, written and organizational skills
Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 61 Wildcat Road (7883), Toronto, ON
Travel Requirements: None
Posting Category/Function: Project Management & Coordination
Requisition ID: 304479At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: CorporateLocation:Toronto, ON, CABeing a Rogers team member comes with some great perks & benefits including:· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs*available for full-time and part-time permanent employees, some restrictions applyLooking for career guidance and inspiration?Catch up on the latest episodes of podcast with Dr. Sonia Kang.