Client Implementations Specialist
Street Context
- Toronto, ON
- Permanent
- Full-time
- Setting up a new client on Street Context email infrastructure, including collaborating with various client teams (InfoSec, Compliance, Messaging) as well as third parties.
- Demonstrating system functionality throughout the course of the implementation process and ensuring that clients and enabling SSO where required.
- Ensuring the availability of detailed project plans and documentation for various ongoing and complete implementations.
- Acting as the voice of the customer, providing valuable insights and feedback to the product development and engineering teams to drive continuous improvement.
- Addressing and escalating any concerns and referring out-of-scope requests to the appropriate person within Street Context.
- Writing and providing documentation to internal and external stakeholders, being explicitly clear when referring to API documentation.
- Troubleshooting implementation-related issues as needed, related to CRM Sync, SSO login and similar.
- Create and follow up on Jira tickets escalating where necessary, and always documenting best practices.
- Communicate technical information clearly and concisely, proactively identifying and addressing communication gaps or breakdowns.
- 1+ years of experience delivering small and large-scale integrations or implementations with enterprise customers
- Experience supporting complex projects with multiple stakeholders
- A strong understanding of enterprise technology, and how these systems typically fit together
- You are technical and can support discussions on implementations with our Client Implementations Manager and Engineering Team
- You are an excellent communicator, both verbal and written
- You have experience working with industry tools including Looker, Jira, Confluence, CRMs (specifically Salesforce), as well as Outlook and Excel
- Our clients are located around the world, this role will require availability outside of traditional business hours.
- Have experience working with a SaaS-based product, ideally for multiple years
- You have experience working with email or other messaging systems at a technical level
- You have experience working in capital markets or an adjacent industry
- You have a working knowledge of technical concepts like REST API's, SMTP, SPF, DNS, DKIM & DMARC