Technical Support Expert - Grinding Solutions
- Prince George, BC
- Permanent
- Full-time
- Collaborate closely with Canadian Services Sales teams and the Grinding Business Line.
- Develop a clear understanding of market competencies, customer activities, needs, and future opportunities.
- Contribute to the development and execution of yearly sales plans and quarterly rolling estimates.
- Provide advanced technical support in troubleshooting, process knowledge, operations, and maintenance of Grinding technology.
- Specialize in specific Grinding technologies to offer expert-level support for site operations, technical incidents, and problem resolution.
- Coordinate and investigate incidents related to Grinding systems.
- Partner with Site Account Managers to identify, evaluate, and secure sales opportunities.
- Act as the market area's sales champion for Grinding products.
- Participate in customer meetings for sales presentations, technical demonstrations, and commercial negotiations.
- Maintain competitive pricing insights by monitoring outcomes of quotes and engaging with stakeholders.
- Own and manage the Open Proposal list for Grinding products-drive business through regular updates and monthly reporting.
- Lead the Market Share Analysis process by collaborating with account managers to maintain installed base data and estimated spend values.
- Work with product support teams to identify opportunities for sales packages and new product development.
- Collaborate and maintain technical sales materials: Sales Manuals, Specifications, Drawings, and Product Presentations.
- Ensure timely progression of sales cases from lead generation to proposal, negotiation, contract execution, and handover to Delivery teams.
- Support Services sales management and marketing teams in developing programs to generate new business opportunities.
- Assist with field service sales activities, warranty handling, installed base validation, inspection report reviews, and recommendations.
- Must be able to travel frequently and on short notice as required.
- University Degree or Technology Diploma in Mineral Processing or Mining Engineering (required).
- Minimum 10+ years of industry experience in a related field.
- At least 5 years of hands-on experience in:
Preparing complex technical assessments and developing corrective actions.
Equipment erection techniques and job site preparation.
Plant operations with a focus on process performance analysis, optimization, and troubleshooting.
In-depth knowledge and understanding of Metso Grinding equipment and related processes. * Ability to read and interpret:Mechanical drawings
Hydraulic and electrical schematics
Product specifications and data sheets * Strong problem-solving ability under pressure, especially in production-critical environments
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
- Proficient in Salesforce (preferred).
- Strong spoken and written English is required.
- French language skills
- Excellent communication and interpersonal skills
- Strong organizational skills with the ability to manage multiple assignments, priorities, and deadlines
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services.
- Compensation and rewards - Global incentive program tied to business and performance targets.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.