Senior Technical Support Expert - Grinding Wear

Metso

  • Prince George, BC
  • Permanent
  • Full-time
  • 23 hours ago
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.Job posting end date: 09/30/2025IntroductionWe are seeking a Technical Sales Support - Mill Lining to join our Canada Market Area Sales team. You will be responsible for supporting sales growth and profitability through technical expertise and customer collaboration, which involves developing and executing mill lining strategies tailored to customer needs. Your role plays a crucial part in enhancing customer satisfaction and driving business success in the region. In this position, you will report to the Director- Process Solutions.This position is mainly located in the West side of Canada (Prince George), and we are happy to offer relocation options.Team you belong to:You will join a team of technical and commercial experts dedicated to delivering high-performance mill lining solutions that help our customers optimize their operations. We are currently working on expanding our market presence, developing innovative product offerings, and enhancing customer engagement.We work closely with internal stakeholders such as Account Managers, Product Specialists, and Logistics, and external stakeholders including mine site engineers and procurement teams. Our team culture is all about collaboration, innovation, and customer focus. The members in our team are located across Canada and globally.What you'll do:
  • Develop and execute the Mill Lining product strategy to drive sales growth and profitability in the Canadian market.
  • Provide technical product support and analysis to both existing and prospective customers.
  • Create and present value-driven solutions, including compelling value propositions and win plans for sales opportunities.
  • Promote new product designs and innovations to both end users and internal stakeholders.
  • Identify and generate new business leads; support the sales team with qualified prospects.
  • Conduct product inspections and deliver thorough reports and technical analyses.
  • Negotiate pricing and delivery terms for Mill Lining products.
  • Provide expert guidance during product installation and commissioning phases.
Who you are:
  • Degree in Mechanical or Industrial Engineering or have equivalent practical experience.
  • Strong knowledge of comminution processes and industrial applications.
  • Minimum 5+ years of experience in heavy industry, particularly in mineral processing equipment.
  • Hands-on experience in installation, troubleshooting, instruction, repair, and technical investigations.
  • Knowledge and understanding of Mill Lining products and related processes.
  • Proficient in CAD software, SAP systems, and Microsoft Office tools.
  • Excellent communication, organizational, and problem-solving skills.
  • Fluent in English (spoken and written); French and/or Spanish is considered an asset.
  • Self-motivated, well-organized, and capable of working independently with minimal supervision.
What's in It for You:
  • Inspiring Purpose: Be part of a mission that drives sustainable modern life. Minerals and metals are crucial to our world, and you'll contribute to transforming the industry with sustainable solutions.
  • Wellbeing & Safety: Enjoy occupational healthcare, a generous benefits plan, and rewards for healthy living.
  • Compensation & Rewards: Benefit from a global incentive program linked to business and performance targets.
  • Flexible Work Environment: Embrace hybrid working possibilities that balance in-person collaboration with remote flexibility.
  • Thriving Culture: Experience a culture that is courageous, compelling, and caring. We foster an inclusive environment where everyone can excel and contribute to a sustainable future.
  • Learning & Growth: Access extensive learning opportunities, including ongoing growth dialogues, internal mobility, mentoring programs, and global career prospects.
  • Global Support: Tap into a worldwide network of peers for valuable support and collaboration. We achieve success together through open and honest communication.
Get in touch:Want to rise above the possible with us? Click 'Apply now' to leave your application.We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.- - - -Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

Metso