Corporate Traveller - Customer Success Manager - Toronto, Canada

Ontario
$80,000-85,000 per year
Permanent
Full-time

14 days ago

Customer Success ManagerA world where tech and people work collectively to make corporate travel simpler, faster and easier.Corporate Traveller is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel.Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented.About The OpportunityAs a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from traveller through to c-suite, demonstrating qualitative and quantitative value throughout their journey.Key Responsibilities

Maintain 100% customer retention within your assigned portfolio
Maximize portfolio value by reducing bookings outside of program
Ensure customers are under contract where possible and proactively manage renewals
Drive organic revenue growth through Corporate Traveller and third-party product adoption
Identify and mitigate customer risk factors to proactively manage portfolio health
Conduct data-driven business reviews to set, track, and achieve customer goals
Maintain regular customer contact via email, phone, video, and face-to-face meetings
Present qualitative and quantitative value to customers throughout their journey
Encourage customer advocacy through referrals, references, case studies, and participation
Maintain accurate and transparent customer data within centralized systems
Collaborate across teams through cross-pillar communication, team calls, and shared learning
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & QualificationsExceptional communication and active listening skillsProven ability to manage a customer portfolio with full ownership and accountabilityStrong prioritization, time management, and organizational skillsData analysis skills with the ability to translate insights into strategic recommendationsAbility to build and maintain multi-level internal and external relationshipsComfortable learning and using new systems and softwareMinimum 2 years of Customer Success experience (preferred)Minimum 3 years of travel industry experience (preferred)Degree qualification (preferred)Motivated, goal-driven mindset with a positive, proactive approachWork Perks! - What's in it for you:FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

#LI-SM1#CTCA#LI-OnsiteLocation - Toronto, CanadaIf this sounds like the opportunity you have been waiting for then APPLY NOW.For this position, we anticipate offering an annual salary of $80,000 - $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.This posting reflects an active vacancy that we are currently seeking to fill.We welcome applications from candidates with diverse experiencesWe thank all candidates for their interest; however, only those selected to continue in the process will be contacted.As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018-2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-25)
📰 Newsweek: America's Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)Applications close: 17 Apr 2026 Eastern Daylight Time

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